Address
Form of workSummary/Objective
The Greeter serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.
Essential Functions
- Greets showroom customers and determines the nature of their visit
- Directs customers to the correct department
- Notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson
- Obtain and record basic demographic information about each customer, using dealership sales control system
- Hands out brochures and other information to customers
- Answers basic customer inquiries and refers more extensive inquiries to the appropriate person
- Greets customers in the service department during morning rush hour and obtains basic customer information
- Serves as telephone backup
- Serves as clerical backup
- Prints daily reports and weekly schedules for the General Manager and other dealership managers
- Conducts outbound customer calls
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies
- Exceptional customer service skills
- Strong organization skills and ability to multi-task
- Ability to read and comprehend instructions and information
- Ability to listen to customers and determine how to assist them
- Maintains positive attitude
- Proficient with Microsoft applications
- Time management skills and ability to prioritize
- Excellent communication skills and works well in a team environment
- Fast and accurate data entry skills
- Ability to handle multiple calls at one time
- Maintain professional appearance at all times
Supervisory Responsibility
None
Work Environment/ Physical Demands
Will primarily work in a retail automotive sales showroom, and will work with the computer, telephone, and other office equipment as appropriate. May be asked to drive cars on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position will require the employee to alternate from sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear
Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or equivalent
Preferred Education and Experience
Customer service oriented with a positive attitude. Previous customer service experience preferred.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Safety Sensitive PositionNo
Dealership NameBMW of San Diego
_____________________5090 Kearny Mesa Rd., San Diego, California 92111
Internal Job IDGreeter-712809
