Service Dispatcher

D&H United Fueling Solutions, Inc., a fast-growing leader in the petroleum services industry, is looking for experienced, energetic, hardworking Dispatcher to work in our San Antonio, TX office. The primary duties of the Dispatcher are receiving service calls from customers through phone calls and emails, coordinating subcontractors, as well as scheduling/planning routes and dispatching the service technicians, while providing complete customer satisfaction in a polite and professional manner.

The dispatcher serves as the primary customer service representative and face of our team. The responsibilities of this position include, but are not limited to:

• Excellent communication and customer services skills
• Primary person to answer phones, and direct calls
• Create, organize, and prioritize service calls and dispatch service technicians accordingly
• Works with Branch Operations Manager to schedule all service calls and projects
• Transfer parts, and create purchase orders as needed
• Attention to detail in data entry, updating information in a timely manner throughout the day
• Manager services technicians throughout day to keep promised appointments and complete repairs quickly and efficiently
• Notify customers of repair schedule
• Assist in completing service calls and preparing work order to be sent to the Centralized Billing Team
• Review service technicians' notes for completeness
• Work well with a team and independently

Education: High School Diploma or equivalent

Experience: Previous dispatching experience preferred; Petroleum equipment industry experience a plus.

Skills, Knowledge, and Abilities:

• Detail Orientated, multi-tasking abilities
• Customer service skills and telephone etiquette
• Ability to strategically plan

Benefits offered:

• Paid time off
• Health insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Dental and Vision insurance
• Other types of insurance
• Retirement benefits or accounts

If you're enthusiastic, a great team player, and most importantly have a great attitude and are interested in working for a successful and growing company and have all the required skills and experience above, please submit your resume and cover letter. Drug testing and a background check are required.

D&H United is an Equal Opportunity Employer and complies with all state and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against.