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SalaryAt the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group.
We're looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE!
Responsibilities:
- Hire, effectively train, and supervise all service department personnel
- Enforce safety requirements
- Work closely with the Fixed Operations Director
- Create and exceed objectives for the department, to include an annual operating budget and marketing plan
- Maintain high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- Match customer requirements and concerns to various service options
- Ensure the customer remains informed and updated throughout the service process
- Maintain customer follow up system to encourage repeat and referral business
- Comply with the federal, state, and local regulations for the department
- Continue education of new products, features, and accessories
- Demonstrate positive attitude consistent with Friendship culture
Requirements:
- High school diploma or equivalent
- Available to work flexible hours in a fast-paced environment
- Strong focus on providing excellent customer service
- 3 years related automotive dealership experience preferred
- Professional, well-groomed personal appearance
- Excellent communication skills
- Ability to work well in a process-driven environment
- Detail oriented and organized
- Valid driver's license and clean driving record
Benefits:
- Medical, Dental, & Basic Life Insurance
- Vision Insurance, Short-term and Long-term Disability available
- 401(k)
- Paid Time Off
- Referral Program
- Health and Wellness Programs
- Continued education & training with a great team
- Closed Sundays
- Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting!
