Reports to:
Purpose:
- Oversee the implementation of social service, case management and integration programs for unaccompanied minors who are receiving Home Study and Post Release Services
- Provide supervision, coaching and guidance to Case Management Supervisors who oversee level one through three case managers
- Build strong community partnerships in the area of unaccompanied minor service provision, specifically with social service systems, agencies and providers
- Communicate a strong basis for evidence of staffing using reliable data.
- Provide technical oversight and support for establishment and maintenance of evidence-based practices, routine monitoring systems, presentation of findings and building related staff competencies
- Ensure the reporting and collection of accurate client outcome data
- Refine data and information collection methods
- Communicate the impact of proper data collection to CWS team
- Identify training and staffing patterns needed in collaboration with program managers
- Utilize project management tools to track and communicate program outcomes to external stakeholders
- Use data visualization and qualitative stories to demonstrate program impact to various audiences
- Ensure all personal identifiable information is held to the highest confidentiality standard.
- Manage and improve documentation and data quality systems, including online databases.
- Ensure efficient systems in place for program staff to collect and compile relevant and concise information for routine project reports and occasional special reports as required
- Collaborate with CWS headquarters children’s services working groups on outcomes and monitoring and evaluation.
- Collaborate with the Site Director to develop evidence-based logic models for future program growth and development
- Coordinate with Site Director to ensure timely and accurate program reports, including financial reports.
- Provide and track accurate office financial information to Office Director for office budget planning purposes.
- Identify Communicate clear expectations to program management staff, including: professional development, staff wellness and engagement, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
- Retain, understand and comply with cooperative agreement
- Supervise case management program in accordance with the cooperative agreements.
- Prepare Home Study and Post Release Service program staff for monitoring visits.
- Facilitate local community consultation meetings with the Office Director.
- Participate in regular meetings with stakeholders
- Required Master’s degree in social work, psychology, sociology, or other relevant behavioral science with five years of program administration experience.
Experience:
- Experience working with Unaccompanied Children is required.
- A preferred minimum of five years of prior supervisory experience and be licensed, or in the process of becoming licensed
- Prior experience in program administration, networking and building relationships across organizations or programs is required.
- Two years of clinical/direct service experience in any of the following areas: conducting home studies and writing assessment reports, working with children and youth, family reunification/preservation, and/or foster care/child welfare and previous work experience with foreign born youth is strongly preferred.
- Advanced skills in supporting service delivery to foreign-born populations strongly preferred
Skills:
- Strong leadership and program administration skills which are rooted in best practices, sustainability and building a strong culture of equity, justice and humanity in the workplace
- Ability to engage staff using a strengths-based framework
- Ability to support staff wellness and engagement, using analytical skills which measure staffing needs and best practices which support employee wellness
- Ability to read and write in Spanish and English strongly preferred
- Ability to establish trust and rapport with staff and community partners
- Ability to maintain calm and use sound judgment in high stress situations
- Ability to work in a multi-cultural environment required
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required
- Ability to identify and implement efficient systems to track and analyze data and adjust plans to ensure performance.
- Strong communication skills to include writing, project planning, staff supervision and collaborating with partners
- Proficient in Microsoft Office applications.
- Organized and ability to work in a fast-paced, high-pressure environment.
- Ability to work in a multi-cultural environment required.
- Able to sit for an extended period in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Standard work hours with occasional evening or weekend assignment
- Occasional travel may be required.
- Successfully pass PREA, FBI and Child Abuse and Neglect Checks.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.