Address
Form of workThe Service Desk Technician major duties include but are not limited to:
Provides customer service and first level technical resolution over the phone for operational incidents and service request. When necessary escalates incidents and requests in line with established Service Level targets and escalation procedures.
Maintains end to end responsibility for customer calls providing timely, reliable and courteous service.
Provides Remote deployment of approved applications, applications upgrades, and system configuration changes using the defined tools and processes to do so.
Assist with and adheres to, polices, procedures, processes for supporting approved standard PC, printer, PDA, application configurations.
When not designated to answer the Service Desk phones, provide tier two support / in person support for necessary incidents, service requests and hardware deployment or repairs
Assisting in actively maintaining proper documentation, inventory, and licensing
A. Education
1. High School Diploma or GED
B. Experience
1. None
C. Licensure/Certification (have or obtain)
1. A+ Certification
D. Interpersonal requirements
1. Possesses strong verbal and written communication skills, has a commitment to customer service.
2. Communicates effectively with all applicable customers and age groups.
3. Ability to handle multiple projects effectively and meet deadlines
4. Ability to organize tasks, analyze problem situations and determine effective solutions to problems
Our Mission Statement, Vision and Values
Our Mission: To improve health, elevate hope and advance healing - for all.
Our Vision: To be the first and best choice for care.
Our Values: We recognize that employees are our most valuable asset. We have identified four core values we hold in the highest regard: caring, commitment, integrity and teamwork.Atrium Health Floyd is a system of health care providers serving Northwest Georgia and Northeast Alabama since 1942. Located in Rome, Georgia, it is Floyd County's largest employer with over 3,400 employees. It is a part of the Atrium Health system.
Floyd Medical Center is a 304-bed, full-service hospital located in Rome, Georgia. Serving as the main campus for Atrium Health Floyd, the hospital contains a certified Chest Pain Center, designated Bariatric Surgery Center of Excellence and Breast Imaging Center of Excellence.
Floyd Medical Center is also home to a state-designated Level II Trauma Center, a behavioral health center, specialty centers for pediatrics, wound care, and hyperbaric therapy. It houses primary care and urgent care networks of providers and hosts a realm of outpatient services, including the operation of the Floyd County Clinic and an associated pharmacy for uninsured patients.
