Service Desk Specialist

Who are we?

OKIN Process is a fun, fast paced environment focused on making operations function better for our clients by providing front and back-office outsourcing solutions. We assist established enterprises manage and improve their business processes and scaling businesses to accelerate their business growth. We are the partner our clients turn to and trust to help constantly improve business processes and make work better.

Job Description:

Job Type: Part-time/Full-time

Salary: $15.00 per hour (Opportunity for pay increase after successful probationary period.)
Schedule: Day shift, Mid shift*, and Overnight shift available* with openings Monday-Sunday

Work Location: Hybrid

*Shift differential available for Mid and Overnight shifts.

Summary:

As OKIN’s Help Desk Technician Specialist you must provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. Your role will consist of having good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult customers.

Duties Include:

· Serving as the first point of contact for customers seeking technical assistance over the phone

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow-up and update customer status and information

· Pass on any feedback or suggestions by customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

Qualifications:

· Team Player is a must

· Customer-oriented and cool-tempered

· Excellent communication skills

· Proven experience as a help desk technician or other customer support role

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues BSc/BA in IT, Computer Science or relevant field

Benefits (Benefits available for full-time employees only):

· 401(k) matching

· Dental insurance

· Disability insurance

· Employee assistance program

· Employee discount schedule

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off (applicable to Part-time and Full-time positions)

· Paid training

· Vision insurance

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!