Service Desk Analyst (Information Technology - College Of Medicine)

Department
Medicine Information Technology - College of Medicine
Responsibilities

• Serves as a point of contact for the distribution and support of Information Technology resources owned and managed by the College of Medicine.
• Responsible for troubleshooting computer hardware and software for solutions.
• Assists in analysis and development of procedures involving computing and network issues.
• Assists with the administration of network servers, including user accounts and backups and other computer network issues.
• Analyzes problems, develops solutions and implements computer software and hardware.
• Assists with administration and support of classrooms, computer labs, library and multi-media equipment.
• Assists with troubleshooting end-user issues relating to telephone system features and instruments, videoconferencing and remote connectivity of computers.
• Uses automated help desk tracking system and other record keeping procedures relating to responsibilities.
• Assists in the use and maintenance of image capture devices to include scanners and digital cameras.
• Assists in property inventory tracking.
• Monitors supplies and equipment inventories for help desk operations.
• Responsible for configuration and installation of new equipment and software.

Qualifications

• High school diploma/equivalent and two years of experience. (Post-high school education can substitute for experience at the equivalent rate.)
• Experience in demonstrating effective customer service skills.
• Experience in communicating effectively verbally and in writing.
• Experience in documenting existing and new processes.
• Experience in establishing and maintaining effective working relationships.
• Experience with Microsoft Word, Excel and Outlook or comparable software.

Preferred Qualifications

• Knowledge of applicable computer software and operating systems.
• Knowledge of standard concepts, practices, and procedures for computer support.
• Knowledge of computer operations, functions, and related peripherals
• Ability to prioritize, organize and perform multiple work assignments simultaneously.
• Ability to utilize problem solving skills.
• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.
• Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.

University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about our university and campuses.
Anticipated Salary Range
High $30,000's - $40,000, commensurate with experience.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive too l to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for eligibility information and required documentation , or call FSU Human Resources at (850) 644-6034 .
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check .
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .