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Form of workJob Description
JOB DESCRIPTIONSkiltrek is looking for a Service Desk Analyst to support a large healthcare client in Indianapolis, IN. This person will be expected to field 20-40 calls per day across a wide variety. The calls will be under 3 different categories -- IT troubleshooting, HR questions, and patient portal requests. The shift will be M-F between the hours of 9am -- 8pm. They will get requests through a ticketing system (ServiceNow) and be expected to respond in a timely manner with a high level of customer service. Each call must be properly documented in the Service Management Portal with detail and precise grammar. Some tools and technologies that will be used are: Microsoft Operating System technical navigation and support, Microsoft Productivity Software (Office 365, Teams) technical navigation and support, Network Device troubleshooting, EMR technical navigation and support, etc.REQUIRED SKILLS & EXPERIENCE 2-5 years IT Support role (SERVICE DESK, help desk, etc.)
Experience working in a call center environment
Excellent written and verbal communication skills
Ability to type 40 WPMNICE TO HAVE SKILLS & EXPERIENCE Healthcare background
Experience with Citrix, SharePoint, PeopleSoft, Epic
Windows troubleshooting experience
ServiceNow experience
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Experience working in a call center environment
Excellent written and verbal communication skills
Ability to type 40 WPMNICE TO HAVE SKILLS & EXPERIENCE Healthcare background
Experience with Citrix, SharePoint, PeopleSoft, Epic
Windows troubleshooting experience
ServiceNow experience
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
