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Form of workJoin Our Team and Lead the Way as a Senior Service Desk Rock Star!
Are you ready to be the maestro of our Service Desk Symphony? We're not just looking for any Senior Service Desk Analyst; we want a rock star Service Desk leader who's ready to shine and take our client support to the next level. If you're someone who can handle heavy lifting while still maintaining a passion for making our clients better, we want to hear from you!
Key Responsibilities:
As our Senior Service Desk Rock Star, you'll be the guiding light for our Help Desk team. Your main responsibilities will include:
leading the charge with at least 1-2 years of experience as a Help Desk Technician Leader.
· Navigating the Managed Services industry landscape with confidence and skill.
· Mastering ticketing systems to efficiently orchestrate and manage service requests.
· Showing off your virtuoso knowledge of major hardware vendors like Dell, Lenovo, and more.
· Keeping us in tune with the latest Microsoft Windows operating systems, both on desktops and servers.
· Amplifying our capabilities with familiarity with Microsoft applications like Office 365 and Teams (bonus points if you're a Microsoft MVP).
· Fine-tuning our network with basic knowledge of DNS, switches, firewalls, VPN, and more.
What's in It for You:
· A stage to showcase your exceptional skills and lead our Service Desk team to greatness.
· Opportunities to shape the future of our clients' experiences and make a real impact.
· Competitive compensation and benefits that'll make you feel like the true rock star you are.
· A supportive and collaborative work environment where your talent can truly shine.
If you're ready to join our band of IT aficionados, take center stage, and lead the charge as a Senior Service Desk Rock Star, apply today! Send us your resume and cover letter showcasing your passion, expertise, and the melodies you've composed in the IT world.
Qualifications:
· Proven experience as a Senior Service Desk Analyst or similar role, with at least 1-2 years of leading help desk technician experience.
· Previous experience in the Managed Services industry is a significant advantage.
· Proficiency in working with ticketing systems to efficiently manage service requests.
· Familiarity with major hardware vendors such as Dell, HP, etc.
· Up-to-date knowledge of Microsoft Windows operating systems for both desktop and server environments.
· Familiarity with Microsoft applications (Office365, Teams, etc.) is a plus.
· Basic networking knowledge, including DNS, switches, firewalls, VPN, etc., is desired.
· Experience with additional tools and technologies such as Meraki, Ubiquiti, Spam Filtering, and Remote Monitoring and Management (RMM) solutions is highly desirable.
· Strong troubleshooting skills to diagnose and resolve technical issues effectively.
· Exceptional written and verbal communication skills.
· Proven track record of delivering above-average customer service performance.
· A commitment to embracing and contributing to our team-oriented company culture.
Let's make beautiful IT music together!
About Us:
Braden Business Systems is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to providing exceptional IT solutions and support to our clients. We take pride in delivering proactive, reliable, and cost-effective technology services that empower businesses to thrive in the digital age.
At Braden, we are motivated by our vision for success. Our growth-driven team of energetic employees has a desire and determination to succeed. We are committed to training, encouraging, and supporting each other as we work to improve our business and grow as individuals.
Our culture is fun, fast-paced, and performance-driven. As a locally owned and operated company heavily invested in our community, we always put our employees and customers first—hard-working, entrepreneurial candidates who thrive individually and as team members will fit in at Braden.
Braden is an Equal Opportunity Employer/
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Referral program
Vision insurance
Experience level:
2 years
Schedule:
Monday to Friday
On call
Work Location: In person
Are you ready to be the maestro of our Service Desk Symphony? We're not just looking for any Senior Service Desk Analyst; we want a rock star Service Desk leader who's ready to shine and take our client support to the next level. If you're someone who can handle heavy lifting while still maintaining a passion for making our clients better, we want to hear from you!
Key Responsibilities:
As our Senior Service Desk Rock Star, you'll be the guiding light for our Help Desk team. Your main responsibilities will include:
leading the charge with at least 1-2 years of experience as a Help Desk Technician Leader.
· Navigating the Managed Services industry landscape with confidence and skill.
· Mastering ticketing systems to efficiently orchestrate and manage service requests.
· Showing off your virtuoso knowledge of major hardware vendors like Dell, Lenovo, and more.
· Keeping us in tune with the latest Microsoft Windows operating systems, both on desktops and servers.
· Amplifying our capabilities with familiarity with Microsoft applications like Office 365 and Teams (bonus points if you're a Microsoft MVP).
· Fine-tuning our network with basic knowledge of DNS, switches, firewalls, VPN, and more.
What's in It for You:
· A stage to showcase your exceptional skills and lead our Service Desk team to greatness.
· Opportunities to shape the future of our clients' experiences and make a real impact.
· Competitive compensation and benefits that'll make you feel like the true rock star you are.
· A supportive and collaborative work environment where your talent can truly shine.
If you're ready to join our band of IT aficionados, take center stage, and lead the charge as a Senior Service Desk Rock Star, apply today! Send us your resume and cover letter showcasing your passion, expertise, and the melodies you've composed in the IT world.
Qualifications:
· Proven experience as a Senior Service Desk Analyst or similar role, with at least 1-2 years of leading help desk technician experience.
· Previous experience in the Managed Services industry is a significant advantage.
· Proficiency in working with ticketing systems to efficiently manage service requests.
· Familiarity with major hardware vendors such as Dell, HP, etc.
· Up-to-date knowledge of Microsoft Windows operating systems for both desktop and server environments.
· Familiarity with Microsoft applications (Office365, Teams, etc.) is a plus.
· Basic networking knowledge, including DNS, switches, firewalls, VPN, etc., is desired.
· Experience with additional tools and technologies such as Meraki, Ubiquiti, Spam Filtering, and Remote Monitoring and Management (RMM) solutions is highly desirable.
· Strong troubleshooting skills to diagnose and resolve technical issues effectively.
· Exceptional written and verbal communication skills.
· Proven track record of delivering above-average customer service performance.
· A commitment to embracing and contributing to our team-oriented company culture.
Let's make beautiful IT music together!
About Us:
Braden Business Systems is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to providing exceptional IT solutions and support to our clients. We take pride in delivering proactive, reliable, and cost-effective technology services that empower businesses to thrive in the digital age.
At Braden, we are motivated by our vision for success. Our growth-driven team of energetic employees has a desire and determination to succeed. We are committed to training, encouraging, and supporting each other as we work to improve our business and grow as individuals.
Our culture is fun, fast-paced, and performance-driven. As a locally owned and operated company heavily invested in our community, we always put our employees and customers first—hard-working, entrepreneurial candidates who thrive individually and as team members will fit in at Braden.
Braden is an Equal Opportunity Employer/
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Referral program
Vision insurance
Experience level:
2 years
Schedule:
Monday to Friday
On call
Work Location: In person
