Service Delivery Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is seeking a creative, high-energy, diverse and driven Service Delivery Manager with hands-on development skills to work on a variety of meaningful projects. This role will provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.
What you'll do:

• Build strong relationships with both internal and external stakeholders including product, business and sales partners. Demonstrate excellent communication skills with the ability to both simplify complex problems and also dive deeper if needed
• Manage teams with cross functional skills that include software, quality, reliability engineers, project managers and scrum masters. Mentor, coach and develop junior and senior software, quality and reliability engineers. Collaborate with the architects, SRE leads and other technical leadership on strategic technical direction, guidelines, and best practices
• Ensure compliance with EFX secure software development guidelines and best practices and responsible for meeting and maintaining QE, DevSec, and FinOps KPIs.
• Define, maintain and report SLA, SLO, SLIs meeting EFX engineering standards in partnership with the product, engineering and architecture teams
• Drive technical documentation including support, end user documentation and run books. Lead Sprint planning, Sprint Retrospectives, and other team activity
• Implement architecture decision making associated with Product features/stories, refactoring work, and EOSL decisions
• Create and deliver technical presentations to internal and external technical and non-technical stakeholders communicating with clarity and precision, and present complex information in a concise format that is audience appropriate
• Provides coaching, leadership and talent development; ensures teams functions as a high-performing team; able to identify performance gaps and opportunities for upskilling and transition when necessary.
• Drives culture of accountability through actions and stakeholder engagement and expectation management
• Develop the long-term technical vision and roadmap within, and often beyond, the scope of your teams.
• Oversee systems designs within the scope of the broader area, and review product or system development code to solve ambiguous problems

What experience you need:

• BS or MS degree in a STEM major or equivalent job experience required
• 10+ years' experience software engineering
• 5+ years' experienc managing teams with cross functional skills that include software, quality, reliability engineers, project managers and scrum masters.
• 5+ years experience with Cloud technology: GCP, AWS, or Azure
• 5+ years experience designing and developing cloud-native solutions

What could set you apart:

• UI development (e.g. HTML, JavaScript, AngularJS, Angular4/5 and Bootstrap)
• Source code control management systems (e.g. SVN/Git, Subversion) and build tools like Maven
• Big Data, Postgres, Oracle, MySQL, NoSQL databases (e.g. Cassandra, Hadoop, MongoDB, Neo4J)
• Design patterns
• Agile environments (e.g. Scrum, XP)
• Software development best practices such as TDD (e.g. JUnit), automated testing (e.g. Gauge, Cucumber, FitNesse), continuous integration (e.g. Jenkins, GoCD)
• Linux command line and shell scripting languages
• Relational databases (e.g. SQL Server, MySQL)
• Cloud computing, SaaS (Software as a Service)
• Atlassian tooling (e.g. JIRA, Confluence, and Bitbucket)
• Experience working in financial services
• Assembly, JCL, CICS, VSAM, Expeditor,CA7, File-Aid in a mainframe
• Experience in COBOL, DB2 in a mainframe environment
• Developing with modern JDK (v1.7+) or ScalaJa
• Experience with Big Data technologies such as Spark, Kafka and/or Hadoop or NoSQL such as Cassandra
• Experience working with open source frameworks; preferably Spring, though we would also consider Ruby, Apache Struts, Symfony, Django, etc.
• Automated Testing: JUnit, Selenium, LoadRunner, SoapUI
• Strong knowledge of appropriate programming and scripting languages - Be proficient in .Net, .Net framework 4.5, WCF or related technology, AJAX, and JSON, and some type of automated testing

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Primary Location:
USA-St. Louis-Lackland
Function:
Function - Tech Dev and Client Services
Schedule:
Full time