- Department: Relationship and Demand Management
- Schedule: Monday - Friday, 8 hour shift
- Location: Remote
- Addresses identified issues escalated by governance teams and refers issues to appropriate leaders and managed partners for resolution.
- Provide guidance to business and legal teams with contract changes, negotiations and terminations.
- Ensures vendors' contractual compliance by tracking and managing performance against Service Level Agreements (SLAs) and other contract terms.
- Collaborate with managed service providers and vendors to ensure business needs and budget are met in the ministry.
- Assist managed service partners with training, directing, development and evaluation of staff.
- Collaborate on needs analysis for customer service, upgrades or changes to systems.
- Recommend cost-effective hardware/software solutions.
- Manage multiple projects, often through subordinate project managers or coordinators.
- Ensure resources and organization structure are in place and operating effectively; and anticipate conflicting needs and proactively resolve them.
- Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.
- Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.
- Assist in the development of plans for installations, conversions and upgrades to ensure minimal impact on end users while providing required outcomes.
- High School diploma equivalency with 3 years of cumulative experience OR Associate's
degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. - 3 years of leadership or management experience preferred.
- Relationship building skills.
- Experience workign with Managed Service Providers.
- Experience facilitating technical calls to drive resolution
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.