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Form of work
SalaryWho we are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,300+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Why this role is important to us
As SimCorp continues its transformation towards our strategic imperative of “Everything as a Service”, we are changing the way we engage in Service Delivery and customer engagement. Focal to this transformation are Service Delivery Managers, who organized the Service Delivery and ensure that Clients engaged in SimCorp Services fully capture benefits and realize value on their investment.
As our next Service Delivery Manager, you will be the key player in the strong relationship-building and long-term value creation for our Clients through:
- Orchestration and Governance across all consumed Service offerings;
- Driving satisfaction, loyalty, high level of engagement and adoption for consumed Services
- Acting as a single point of contact at the operational level for Clients and SimCorp
The role also comes with a lot of empowerment and organizational visibility through exposure to, collaboration with and management of multiple stakeholders at all levels, externally and internally.
What you will be responsible for
Client Relationship Management:
- Become client’s trusted advisor and sounding board on business operational matters
- Maintain the full overview of the operational activities for your client portfolio
- Active engagement in and support to Customer Success Teams in client engagement, lead generation and adoption initiatives
Project Management & Service Orchestration:
- Organize and execute IT governance tasks for your client portfolio (e.g. operational status meetings, monitoring and reporting)
- Single POC and 1st level of escalation for business critical issues in the client’s operational business
- Own the customer's satisfaction deliverables and engage in the follow up and close-the-loop process
Operational responsibilities:
- Keep overview of important operational issues and activities for your client portfolio (e.g. reported incidents, system upgrades etc.)
- Managing the client’s expectations in relation to reported incidents (e.g. business impact, priorities and delivery timeframes)
- Regular monitoring and follow up on major Service Delivery KPIs for the customers
- Build and maintain in-depth knowledge about the client’s organization, business processes and workflows, and actively share this knowledge with SimCorp stakeholders (e.g. Customer Success teams)
What we value (our requirements)
- Knowledge of and experience with IT Services / Managed Services business and IT Service Delivery Framework
- Knowledge and business know-how around implementation and/or operation of existing Investment Management Solutions (SimCorp Dimension preferred) or complex enterprise software solutions
- Knowledge of and experience with project / program management in the Business or IT context
- Knowledge and experience of Investment Management / Asset Management / Financial Services industry is a strong plus
- Structured, well-organized with focus on details
- Ability to build and maintain trust and strong stakeholder relationships
- Ability to navigate and act efficiently within globally matrixed company structures
Next steps
For additional information about the position, please contact Julia Temor at julia.temor@SimCorp.com. Applications are continuously assessed, so please send your application as soon as possible.
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Salary range
For candidates located in New York City target base salary range is: $114,400 to $160,000 USD.
