Service Coordinator / Administrative Assistant

Service Coordinator / Customer Service Administrative Assistant

Job Duties –to assist with the day-to-day functions of the service department. This includes service scheduling, handle customer calls, billing, quality assurance, daily and weekly reporting, and other duties as needed. This is a full-time position.

Some of the duties include:

· Answering calls & scheduling service repairs with customers

· Coordination of tech service schedules

· Daily review of trouble reports

· Billing

· Ordering equipment and managing inventories

· Assuring collections of service work

· Scheduling annual customer inspections

· Daily reporting to management

Requirements:

· High School Diploma or GED equivalent

· 2 years of service scheduling experience with knowledge of security preferred

· Bilingual (English / Spanish) preferred

· Basic computer knowledge

· Strong knowledge of Microsoft Office – Outlook, Excel, and Word

· Ability to multitask

· Excellent interpersonal, communication, and team skills

· Ability to lift 50 pounds

Strat Security & Fire of NC offers competitive compensation and great benefits including paid time off, medical insurance, paid holidays, 401k with match and a competitive salary.

Applicants selected for positions will be subject to a security background check and must meet eligibility requirements.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Location:

• High Point, NC (Required)

Work Location: Remote