Service Coordinator

HVAC/Refrigeration company is looking for an experienced Service Coordinator to join our team. This is a full-time position. If you have a minimum of three years of experience, are highly motivated to work hard, and are dependable, we want to talk to you. If you have a positive attitude, great problem-solving skills, and take pride in your work, we would like you to be a part of our team! Submit your resume and references in response to this ad. Compensation based on experience.

QUALIFICATIONS & SKILLS REQUIRED:

• Advanced customer service skills.
• Ability to multi-task
• Organized
• Geographical knowledge of service area or map reading skills
• Knowledge of the industry is recommended but not required
• Computer skills
• High school diploma or general education degree (GED)
• 5 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

RESPONSIBILITIES:

• Take incoming customer calls, schedule, and coordinate all service calls as calls are received.
• Manages and organizes customer service calls, create dispatch ticket for all service calls and dispatch Service Technicians
• Debrief Service Technicians after completion of each call.
• Respond to all messages left overnight.
• Maintain the dispatch board/schedule and forecast workload for 2 – 3 days out
• Works closely with Service Managers and Service Technicians to provide administrative tracking support
• Follow up on all pending and recommended work with customers utilizing the pending work log.
• Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files, and renewals.
• Works cohesively with all departments to help in supporting and promoting business solutions.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person