Service Coordinator

At Poolwerx East TN, our clients don't just value clear water, they value clean, healthy water. We pride ourselves on our expertise and always strive to give our clients the best and safest swimming conditions Our, Knoxville Service, location is in need of a Service Coordinator to join our team of professionals and build a base of satisfied customers through our reputation in the industry and brand recognition. This is a demanding job and we reward hard work and dedication; our employees are as important to us as our clients. We recognize that a great workplace culture goes a long way to building loyalty, and we always work as a team.
If you're interested in finding a career and not just your next job and want to join an organization with integrity, please apply today for immediate consideration.
Primary Responsibilities Include:
• Co-ordinate Service Department in daily and weekly routes.
• Manage timely processing of quotes and service requests for the Service Department relating to all existing and potential clients.
• Provide written and verbal follow-up with clients, taking ownership from beginning to end for exceptional customer experience.
• Provide timely and accurate reports.
• Be the Service Department client contact, answering and returning phone calls and email inquiries.
• Process daily paperwork from field team and pool maintenance technicians.
• Process and send pre-visit, post visit, reminders and invoices via different applications.
• Receive debrief from team on days calls & carryovers.
• Maintain positive, honest, open, and effective communication, relationships, and morale at all levels in the business.
• Maintain or surpass sales targets set in place by management.
• Attend and represent the company at marketing/sales/networking events.
Successful Candidates Must Have:
• High school diploma or equivalent
• 1 years' experience is similar role preferred
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills.
• Excellent active listening skills
• Excellent organizational skills and attention to detail.
• Independent problem-solving skills
• Basic level calculations skills
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
What we Offer:
• 401(k)
• Dental Insurance
• Health Insurance
• Paid time off
• Vision Insurance
Compensation: $20.00 - $22.00 per hour
Founded in 1992, Poolwerx is one of the world's largest pool supply, service, and repair providers. Our United States operations are headquartered in our 10,000 square foot, state-of-the-art training facility and support center in Dallas, TX. We currently operate over 30 retail stores and over 190 service vans across eight states in the U.S.
Our clients don't just value clear water, they value clean, healthy water. We pride ourselves on our expertise and always strive to give our clients the best and safest swimming conditions.
Working with us boils down to embracing our values. At Poolwerx, our values are in our DNA. They are implanted in every fiber of our brand and our employees. They're the behaviors we see as most important when we interact with our Franchise Partners, suppliers, and clients. This is what we stand for and what we want to be known for.
If you align with these values, we want you on our team. We're always hiring, and we think Poolwerx is an awesome place to work. If you'd like to become part of our extended family, we'd love to hear from you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Poolwerx Corporate.