Inside Service Coordinator

Job Description

This is a position inside our Service department which you will maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Help maintain the call schedule for service technicians. Maintain customer database with current information. Ensure quality work that is consistent with our reputation for exceptional customer service and satisfaction.

Job Requirements

Specific qualifications for the role include:

• High School Diploma or equivalent required
• Experience in customer service providing tech support preferred
• Basic computer skills and ability to operate in a Windows environment
• Ability to provide customer with paperwork and pricing for repairs in a timely manner

Job Responsibilities

As an Inside Service Coordinator , some of your specific duties in this role will include but are not limited to:

• Create detailed dispatch tickets for all service calls.
• Adjust assigned techs daily schedule early and notify customers of changes.
• Follow up on all pending and recommended work with customers
• Maintain customer files in database and update contact and system information when needed.
• Troubleshoot and solve any technical issues that customers are experiencing.
• Ability to communicate effectively and efficiently with customers and coworkers
• Keeping abreast of any technological developments impacting the industry by continued education

We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.

**ONE MUST NOT USE TOBACCO PRODUCTS OR VAPE**

Job Type: Full-time

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person