Service Center Analyst

Foster Farms has been serving families since 1939. Since the founding days, Foster Farms has always been committed to providing consumers with the highest-quality, best-tasting poultry products available. Our commitment to excellence, honesty, quality, service, and our valued TEAM Members will shine through in everything we do.

Foster Farms is always looking for talented individuals to join the Foster Farms TEAM. We offer the experience of a large organization, but operate like a family business. More than half of our job openings are filled by internal promotion, and we encourage TEAM Members to gain a variety of experiences across different functional groups.

Pay Range: $26.10 to $32.70 per hour.

ESSENTIAL JOB FUNCTIONS:

• To provide customer service in response to requests for technical assistance via phone, email, walk-in, or on-site contact. Track, diagnose, and resolve hardware, operating system, and application issues. Identify the criticality of each request and escalate situations which require additional support.
• Install, deploy, troubleshoot and repair desktop and laptop PCs, printers, peripherals and applications/software
• Research technological advances and evaluate them for Company use. Evaluation results should be provided to the Service Center Manager.
• Participation in projects in order to ensure customer support requirements are addressed prior to a roll-out or go-live
• Create and maintain Standard Operating Procedures relating to installation, security and training used in the Service Center.
• Other duties as assigned by the Service Center Manager.

Minimum Requirements

• A+ Certification or 2-year degree in Information Systems or equivalent experience
• 6 months to 1 year of Help Desk or Desktop Support experience
• Must be able to work various shift schedules.
• Knowledge of computer systems, networks and personal computers
• Knowledge of VPNs, LANs and WANs
• Highly self-motivated and self-directed. Capable and willing to learn systems with limited supervision.
• Ability to communicate clearly, concisely, and effectively with non-technical staff, IT staff, business teams and varying levels of management, customers, and team members in both written and verbal form.
• Ability to plan, organize, prioritize and execute tasks in a changing and demanding environment.
• Familiarity with MS operating systems (XP – Win8) and Office applications.
• Strong troubleshooting skills, sound judgment and decision-making abilities.
• Experience working both independently and, in a team-oriented collaborative environment.
• Strong customer service, communications, and interpersonal skills.
• Proven analytical and problem-solving skills.
• Strong service oriented mentality with a desire to help others.
• Ability to lift up to 50 lbs.

Preferred Requirements

• Bachelor's degree in Information Systems or related field

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new TEAM Members.