Customer Service Representative (Local Only)

Job Title: Customer Service Representative

Location: Los Angeles (Silverlake)

Job Type: Full-time

Hours of Operation: Monday-Friday, 7:30am-5pm ( Subject to change)

Salary Range: $18.00 - $25.00 per hour

Job Description:

AGC Collision Center is seeking a Customer Service Consultant to join our customer experience team. We are looking for individuals with a friendly and outgoing personality who genuinely enjoy helping people. While car experience is not necessary, a positive attitude and a commitment to providing excellent Customer Service are essential.

Responsibilities:

• Greet and Assist Guests:
• Provide a welcoming and positive experience for customers, whether in person, over the phone, or online.
• Accounts Receivable:
• Handle financial transactions and accounts receivable duties as needed.
• Customer Updates:
• Keep customers informed about the status of their vehicles during the repair process.
• Create Repair Orders:
• Utilize management systems to generate and manage repair orders efficiently.
• Schedule Customers:
• Manage appointment schedules for customers.
• Answer Phone Calls:
• Address customer inquiries and provide assistance over the phone.
• Utilize Management System:
• Familiarity with and effective use of our management system for seamless workflow.

Qualifications:

• High school diploma or equivalent (Preferred)
• Experience in accounting (1 year preferred)
• Proficiency in Microsoft Excel (1 year preferred)
• Motivated to learn and grow
• Excellent communication and interpersonal skills
• Empathetic and customer-focused approach

Benefits:

• Best skilled training in the industry
• Paid vacation
• Paid time off (PTO)
• Health insurance

Work Setting:

• Office
• In-person

Application Requirements:

• Ability to reliably commute or plan to relocate to Los Angeles, CA before starting work (Required)
• Previous experience working at an Automotive Repair Shop or Automotive Dealership (Preferred)

If you have the right attitude, a commitment to growth, and a passion for providing excellent Customer Service, we encourage you to apply. AGC Collision Center offers a supportive and positive work atmosphere where you can contribute to the success of our team.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Have you worked at an Automotive Repair Shop or Automotive Dealership?

Ability to Commute:

• Los Angeles, CA (Required)

Work Location: In person