Service Advisor

POSITION DESCRIPTION

The Service Advisor position is responsible for serving as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction.

This is an Automotive Retail position.  Employee must be in-person to serve our members on the roadside (fleet), car care operations, or car washes. 

WHAT YOU'LL DO

We are an established automobile club, but we don't take our trusted reputation for granted. We earn our members' loyalty every day, with every service, phone call, and face-to-face interaction. AAA is dedicated to making sure our members have efficient, safe, and positive experiences on the road and with us, wherever they may be.

As a Service Advisor you will:

• • Provide friendly and professional greeting to customers.
  • Scheduling, confirming and preparing for appointments with customers to expedite their service experience.
  • Enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates.
  • Complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.
  • Prepares pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix.
  • Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history.
  • Communicate frequently with technicians to ensure timely completion of work.
  • Gains superior product knowledge to effectively assist customers with service maintenance requirements and warranty information.
  • Processes customer payments for services; ensure proper balance of monies.
  • Collection of deposit (minimum 50%) from customer on repairs that exceed $1,000.
  • Maintain customer satisfaction score in accordance with company standards.
  • Actively identifies member/customer needs across all business lines; introduces members to other departments. Advocate for membership, insurance and travel departments.
  • Assist management with inventory count and maintain of efficient stock level as needed.

WHO YOU ARE

Education:

• • High School diploma, GED or Technical school graduate/certification
  • Must possess valid driver's license

Experience:

• • 6 months minimum of customer service experience or sales experience

Knowledge and Skills:

• • Sales Acumen - uses knowledge to promote product/service value
  • Communication - effectively conveys information; demonstrates use of listening skills
  • Taking Initiative - proactively seeks out ways to improve
  • Collaborative Partner- works well with individuals and groups to achieve common goals
  • Delivering Results - achieves excellence in all tasks and goals
  • Customer Focus - anticipates and meets needs of customer
  • Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.
  • Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

• • Bachelor's degree

WHY AAA?

You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:

• We help others.
  • As a member organization, AAA is passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits.
• We are focused on growth.
  • We are 2 million plus members strong with continued job growth over the past 20 years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth.
    • State of the Art Repair equipment
    • Online training available from industry leading strategic vendors at no cost to you
    • ASE preparation via online training
    • ASE Certification Exam reimbursement
    • Bonus for each ASE test/recertification passed
    • In the state of NC, we pay for State Inspectors License

• We offer a competitive Total Compensation package.

• • You know compensation goes way beyond take-home pay. AAA offers best in class benefits. . .  excellent medical coverage, dental, vision, etc.
  • Free AAA membership
  • Free uniforms
  • Free shoes
  • Up to 3 weeks of vacation your first year
  • 11 paid holidays
  • We offer profit sharing, and 401k with matching contributions.
    • Automatic 4% 401K employer contribution
    • 401K match of 50% up to 6% contribution
    • (6% personal contribution @ 50% match = 3% company contribution 4% automatic company contribution = 7% of your annual income)
  • Competitive pay range starting at $31,600 (starting annual salary based on experience)
  • In addition to an annual base salary, Service Advisors are also eligible for:
    • Monthly Incentive Opportunity: Gross-Profit Based
    • Annual Incentive Opportunity
    • Certification Bonus Opportunity
  • We are committed to work-life balance.
    • Closed Sunday
    • Shorter workdays than competitor (we close at 6pm)
    • Monday - Friday, hours are 7:30am-6pm
    • Saturday, hours are 8am to 4pm
    • Closed major holidays

COME JOIN OUR TEAM

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us.  Come join our team.

About Car Care - At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members.  Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.