Service Advisor, Anaheim Ca

Who We Are:
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do:
As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for coordinating mobile services between clients and mobile technicians, verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.
Customer Service Duties

• Greets customers upon arriving in maintenance area
• Ascertains vehicle problems and services by listening to customer’s description of symptoms
• Clarifies description of problems
• Conducts cursory inspections both before and post repair
• Proactively checks for recalls
• Submits documentation for warranty repair orders
• Retrieves mileage and VIN numbers from vehicle
• Checks vehicle maintenance records and keeps them current
• Examines service schedules
• Maintains customer rapport by providing explanation of estimates and daily updates
• Calls customer when job is complete and truck is ready for pick up
• Calls customers when authorization for repairs is needed
• Establishes good customer relations by providing estimates and timelines
• Administrative duties on per-need basis

Repair Order Duties

• Verifies warranty and service contract coverage by examining records and papers
• Explains provisions and exclusions
• Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
• Obtains approval signatures
• Enters RO into service database system
• Monitors repair work to ensure vehicle will be ready when promised
• Prints warranty
• Prints repair orders
• Issues sublet purchase order numbers
• Reviews jobs when completed
• Closes jobs

Job Qualifications & Requirements

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast pace environment
• Work well with internal and external customers

Physical Requirements:

• Must be able to pass post offer drug test, and background check

Compensation:

• $25-$35/hour based on experience

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs

Health savings account, Health insurance, Dental insurance, Flexible spending account, Paid time off, Vision insurance, 401(k) matching, Employee discount, Life insurance