Automotive Service Advisor

Service Advisor Duties and Responsibilities

• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Connect customers with appropriate automotive mechanic or technician
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians

Service Advisor Requirements and Qualifications

• Excellent interpersonal communication skills
• Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
• Compassionate and patient demeanor
• Problem-solving and critical thinking skills
• Extensive knowledge base of automotive industry and parts.
• Current DMV printout and drug testing are required upon hiring. EOE.
• The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $16.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Job Type: Full-time

Pay: $5,000.00 - $8,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Stockton, CA 95210: Relocate before starting work (Required)

Work Location: In person