Service Advisor

Experienced Service Advisor at Universal Imports of Rochester

Join Our Esteemed Team

Universal Imports of Rochester, a cornerstone in the import automotive industry since 1985, is seeking a seasoned Service Advisor to enhance our service team. Renowned for our expertise in European vehicles and our dedication to quality and integrity, we offer an unparalleled work environment steeped in a rich history and a commitment to excellence.

About Us

Founded on the visionary principles of Günter Fuerbacher, Universal Imports began as a passion project in the late 1960s, evolving into a trailblazing enterprise. With roots in Germany, Günter and Astrid Fuerbacher brought their dream to Rochester, NY, creating a haven for enthusiasts of pre-owned import cars. Specializing in premium brands such as Audi, BMW, Mercedes Benz, Volvo, Porsche, VW, Jaguar, Saab, Land Rover, Lexus, and Infiniti, our sales and service teams boast extensive experience and a deep understanding of all car brands.

From humble beginnings on the front porch of the Fuerbacher family homestead in Fairport, NY, to our expansive service facility in Pittsford, NY, our journey is a testament to our enduring commitment to our customers and their cars. Under the leadership of Mark Fuerbacher, we continue to embrace innovation in auto service technology while maintaining the personalized touch that has been our hallmark for decades.

The Role

As a Service Advisor at Universal Imports, you'll be the vital link between our customers and service team. Your role will involve:

Guiding customers through the service process, ensuring a clear understanding of the work to be performed.

Building and maintaining strong relationships through exceptional customer service.

Working closely with our team of technicians to manage service schedules efficiently.

Advising customers on necessary repairs and maintenance, with a focus on transparency and trust.

Keeping abreast of advancements in auto service technology to provide knowledgeable recommendations.

We Offer

A supportive, family-oriented team environment.

Opportunities for professional growth and learning.

Competitive salary and benefits package.

A dynamic workplace with a diverse and interesting range of vehicles.

You Bring

Proven experience as a Service Advisor, ideally with a focus on European vehicles.

Excellent communication and customer service skills.

A strong work ethic, aligned with our values of quality and integrity.

An eagerness to learn and grow within the automotive industry.

A valid driver's license and a clean driving record.

How to Apply

If you're passionate about cars and customer service, and thrive in a team that values history, innovation, and quality, Universal Imports of Rochester is your next destination. Please send your resume and a cover letter explaining why you're the perfect fit for our team to [insert contact information].

Join us in continuing a legacy of automotive excellence – one customer, one car at a time.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Life insurance
• Professional development assistance

Day range:

• Monday to Friday

Shift:

• 10 hour shift

Ability to Relocate:

• Rochester, NY 14625: Relocate before starting work (Required)

Work Location: In person