Service Advisor

As a Service Advisor, you will own the customer experience in the service lane. You are the first point of contact with our customers and will be well-versed in product warranty, product offerings, inventory needs, technician scheduling and customer service. You will be listening to customer needs and concerns to explaining the repair process. Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Healey Brothers, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Healey Brothers is absolutely critical to its success. Our promise, since 1977, is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical, Dental, and Vision Insurance

• Basic Life Insurance

• 401K Plan with 2% Match

• Up to 7 Paid Sick Days

• 6 Paid Holidays

• Up to 3 weeks vacation paid at average earnings

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Long term job security

• Saturday Lunches

• Discounts on products and services

• Uniforms provided

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensure that the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance.

• Clean driving record

• Willing to submit to a pre-employment background check & drug screen