Address
Form of work Job Description Primary Objective:
- Maintains accurate and timely reports and records relative to the service department's operations. Ensure that all charges related to work orders are posted properly.
- Ensure all work orders are closed in a timely manner. Process warranty and product improvement claims.
Major Scope & Function:
- Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
- Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced
- Handle all warranty claims including computation of charges, submissions and follow-up
- Maintain the service library with information that is current. File bulletins, manuals, video tapes, etc.
- under the supervision of the service manager
- Handle all service department filings and records
- Update customer profiles using equipment hours or other information from the customer work orders
- Maintain service accessory and supplies inventory and prepare replacement orders for the service manger's approval
- Collect monies from customers before equipment is released
- Complete other duties as assigned by supervisor
- Assists technicians in the procurement process
Education, Knowledge & Experience:
- Thorough knowledge of service department accounting
- High School Diploma or GED equivalent
- Knowledge of office procedures.
- Ability to work varying shifts, weekends and holidays.
- Ability to work in a team environment
- General understanding of mechanical/technical terms
- Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.
