Service Advisor

• Maintains accurate and timely reports and records relative to the service department's operations.  Ensure that all charges related to work orders are posted properly.
• Ensure all work orders are closed in a timely manner.  Process warranty and product improvement claims.

Major Scope & Function:

• Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
• Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced
• Handle all warranty claims including computation of charges, submissions and follow-up
• Maintain the service library with information that is current.  File bulletins, manuals, video tapes, etc.
• under the supervision of the service manager
• Handle all service department filings and records
• Update customer profiles using equipment hours or other information from the customer work orders
• Maintain service accessory and supplies inventory and prepare replacement orders for the service manger's approval
• Collect monies from customers before equipment is released
• Complete other duties as assigned by supervisor
• Assists technicians in the procurement process

Education, Knowledge & Experience:

• Thorough knowledge of service department accounting
• High School Diploma or GED equivalent
• Knowledge of office procedures.
• Ability to work varying shifts, weekends and holidays.
• Ability to work in a team environment
• General understanding of mechanical/technical terms
• Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.