Service Administrator- Leasing

Service Administrator- Leasing
Summary:
Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. Also advises customers on other available services
Essential Duties:

• Advises customers about necessary service for routine maintenance
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
• Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem
• Explains the work performed
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
• Greets customers in a timely, friendly manner and obtains vehicle information
• Refers to service history, inspects vehicle, and recommends additional needed service
• Notifies Service Manager of incoming work
• Checks on progress of repair throughout the day. Contacts customers regarding any changes promised time and gets proper authorization before any bill back repairs are performed
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Maintains high customer satisfaction standards
• Handles telephone inquiries regarding appointments and work in process
• Attends company training as required
• Maintains a professional appearance
• Keeps work area clean
• Other duties as assigned

Qualifications:

• One to two years related experience and/or training; or equivalent combination of education and experience.

EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities