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Form of work
Salary- This position is responsible for assisting guests in the restaurant, bar and catering outlets in an efficient and courteous manner.
- Effectively promotes the restaurant, takes orders, and prepares/delivers food and beverage orders.
- Adheres to all health regulations, and follows high standards of quality to ensure guest satisfaction.
Responsibilities:
- Greets all guests in a courteous and friendly manner.
- Accurately and quickly takes, enters, prepares and delivers guest orders per standards.
- Responds to guest needs and provides the highest level of quality service.
- Assists other associates as needed to meet guest’s needs.
- Effectively operates micros operating system and cash register.
- Follows all Marriott cash handling/POS procedures to ensure accurate closing of all guest checks.
- Responsible for answering all questions about menu items, specials, and prices.
- Familiar with preparation methods and ingredients to meet guest’s dietary/allergy questions.
- Actively up-sells food and beverage items to maximize revenue.
- Monitors and replenishes stock of prepared menu items.
- Prepares all food in a timely manner.
- Brews coffee and prepares coffee/other drinks per the specific recipes.
- Assists Bartender when necessary with serving alcoholic beverages, and follows local/state liquor laws.
- Dispenses appropriate levels of alcohol; prepares drinks to recipe and Marriott standards.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Consistently checks guests’ identification and monitors guests’ consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
- Assists servers, cooks and bartenders as needed.
- Responsible for disposal of garbage, picking up trays, re-stocking dishes on the line, and clearing/wiping down tables and counter.
- Assists as needed with washing dishes.
- Completes all required paperwork in an accurately and timely manner.
- Assists with inventory, completes inventory par sheets, and other responsibilities as needed.
- Maintains a clean and safe work area, and handles all food/beverage in compliance with Lotus Management Inc. & Marriott, brand, local, state and federal regulations.
- Assists in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.
- Follows all Lotus Management Inc. & Marriott procedures for guest/associate incidents.
- Knowledgeable of hotel emergency procedures.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to Lotus Management Inc. grooming and appearance standards, and general work rules and department procedures.
- Attends all required department and hotel meetings and adheres to attendance policy.
- Completes all required side work, and takes initiative to assist wherever necessary.
- Works as a team player and actively contributes to the success of the bar and restaurant experience.
- This position also may be responsible for the set-up, maintenance, and take down of banquet areas according to function specifications.
Required:
- One-year prior serving/customer service and/or bartending experience required.
- Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast paced environment.
- Must have the ability to speak, understand, and write English in order to meet guest’s needs and complete required paperwork.
Education:
- High school diploma/GED or equivalent experience required.
- TIPS or CARE beverage service training and certification, or the ability to obtain local certifications as required by law.
Physical Requirements:
- Ability to lift, push and pull up to 50 pounds on a consistent basis throughout shift.
- Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
Preferred:
- Prefer two or more years of previous serving and/or bartending experience in a fast-paced restaurant environment.
