Back Server

ABOUT LITTLE SAINT

Located in the heart of historic downtown Healdsburg, Little Saint is a vibrant meeting place where guests are invited to connect over food, music, art and conversation. Our mission is to create an environment that is good for the soul, the earth and the community. Inside our 10,000-square-foot space, Little Saint offers up a full-service farm-forward restaurant, cafe and wine shop with a focus on plant-based cuisine. The building is home to exciting live music and thought-provoking conversations, as well as a series of film screenings and performances to benefit local artists and our farming community.

SUMMARY

Under the general direction of the General Manager, the Back Server position assists in marking and clearing tables for coursing, maintains proper fire times, keeping a stocked and clean dining room. Back Servers also assist in running food and beverages to tables and ensure each guest's dining experience is smooth and enjoyable.

ROLE RESPONSIBILITIES

• Understand and perform to the expectations of Little Saint’s Service, Food, Beverage and Wine manuals.
• Maintain a clean, organized and sanitary service stations/ work environment. Handle all equipment with care and caution. 
• Ensure equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Work under the direction of the Server or General Manager to ensure efficient and seamless guest service.
• Communicate the needs of the guests with urgency at all times.
• Participate in Pre-Shift meetings, asking questions about menu items, meal composition and wine choices that are new or may be unclear. 
• Assist with new member training by positively reinforcing successful performance and giving respectful and supportive peer coaching as needed.
• Be ready and willing to assist fellow team members as situations arise to ensure guest service standards and efficient operations.
• Communicate with managers and staff to ensure the most pleasurable dining experience possible. Alert management to any guest dissatisfactions or areas of potential conflict or deficiency.  
• Properly manage time and resources and work efficiently with minimal supervision.
• Perform all side work applicable to the assigned station. Check dining room for any work that has been overlooked.
• Perform all other duties as assigned.

IDEAL QUALIFICATIONS

• Experience in food and beverage service and/or customer service preferred
• Prior experience as a busser, back waiter or other service role preferred
• Eagerness to learn about food and beverage preparation on an ongoing basis
• Ability to engage with guests
• Commitment to excellence, quality and sincere hospitality
• Ability to walk and stand for extended periods, and the ability to lift up to 30 pounds
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays
• Neat and well-groomed appearance
• Desire to work as part of a high-energy, efficient team in a fast-paced environment 

COMPENSATION

• Competitive Wage
• Medical, Dental, Vision Plans (Full-Time Positions Only)
• Paid Time Off - Including Sick and Mental Health Time Off
• 401(k) 
• Employee Dining Discounts
• Employee Assistance Program
• Potential Bonuses
• Uniform

LITTLE SAINT'S CORE VALUES AND HOW WE EMODY THEM:

• One Little Saint
• Respect & Kindness
• Value Everyone and Diverse Viewpoints
• Trust & Transparency
• Professional
• Genuine & Authentic
• Supportive

Lead with Confidence while Embracing Diverse Viewpoints: Anticipate challenges, develop plans and collaborate with your Team through trust and transparency.  Value everyone and show empathy to all.

Be Present and Effectively Communicate: Speak up, listen to others and provide supportive feedback with professionalism and authenticity.  Be genuine to yourself and your team.

Drive Positive Change with Respect, Kindness and a Positive Attitude: Take initiative to resolve issues with a solution-based mindset while fostering respectful communication and kindness within the Little Saint Team and our greater Community.

Stay Motivated with Enthusiasm: Little Saint encourages and supports education and personal and professional development.  Take ownership of your development by approaching everyday and all tasks with dedication and excitement.

Embrace Change and Show Up for Your Team: Respond positively to change, remaining supportive of your Team's efforts and needs.

One Little Saint: Our Success is a Team Success. Encourage cooperation and trust among team members, working towards common goals.  We are One Little Saint.

Lead by Example at All Levels: Exemplify the values of the Little Saint Leadership & Management Teams, earning trust and respect from your colleagues, our guests and the Little Saint Community.

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Little Saint reserves the right to alter the duties of this role.

Little Saint is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.

Little Saint is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and opportunities for growth and career development.