Senior Vice President Of Operations

About Us:
Navvis is a Real-Person Care company with a transformative approach to population health. Our groundbreaking approach responds to how people really live their lives, day in and day out. Navvis Real-Person Care is integrated and holistic, physician-led and person-centered. Our entire approach begins with asking people a simple question that no one else is asking: Not, 'what's the matter with you?' but, 'what matters to you?'
Navvis delivers seamless, high-performing and aligned provider networks, care coordination, and value-base care models.
We partner with health plans, health systems, providers and employers to eliminate the barriers, boundaries, and siloed efforts that fragment care. We help our clients move from a system that is complicated and frustrating to one that is centered on people's real-life needs.
Real life. Life changing. Changing healthcare. That's Navvis.
Learn more at: www.navvishealthcare.com
What if we routinely asked every person involved in providing or receiving care: "What matters to you and why?" How would understanding "what matters" enhance our ability to transform health in communities and strengthen the connective process, leading to deeper levels of interaction and integration? In the Chief Operating Officer's Organization, we are deeply passionate about understanding what matters to people to ensure the delivery of Real-Person Care. We create an ecosystem that builds a foundation for better physical, social, and emotional health. Our Care Solutions, Analytics, Implementations, Clinical and Business Operations, and Learning and Development teams work tirelessly in partnership with our clients and stakeholders in communities to address the real-life healthcare needs people have every day.
Summary of Role:
Navvis and a client partner have developed a joint venture to provide care management and care coordination services to patients under value based care arrangements. This position will oversee the joint venture operations spanning the on going operations, optimization and growth. This role will have a close relationship with our client partner on the performance on going optimization efforts to improve performance of the joint venture.
As Senior Vice President of Operations you will:

• Be a part of the Navvis Care Management executive team providing management and leadership to the venture
• Lead a team of multi disciplinary team members to collectively achieve the goals and vision of the venture
• Foster positive relationships and excitement for the vision and journey to healthcare transformation
• Responsible for staffing, infrastructure procurement and budgeting, change management, and revenue maximization leading to commercialization opportunities
• Develop achievable goals with your direct reports setting the vision and standard for cascading those goals within the care management venture
• Participate in strategic decisions and development around new products within Care Management realm
• Partner cross-functionally to successfully develop strategies by creating the business plans, vision, goals, and metrics of each program/product/service line. Forecast and manage resources to ensure program success
• Develop successful operational models with new products which will be scalable and potentially commercialized
• Serve as the business representative to negotiate contracts with third party vendors related to our care management services
• Work closely with Navvis and partner leadership and medical directors to provide clinical oversight with an effective communication plan
• Be accountable for performance of productivity and performance metrics of care teams
• Identify resources (organization charts) needed to include managerial staff, clinical staff and support staff
• Establish workflows and policy and procedures needed for day-to-day operations
• Manage populations within a specific budget
• Collaborate with the clinical leadership to identify quality outcomes initiatives that connect to and elevate current and future care management impacts
• Partner with Navvis shared services and client partner to establish processes to monitor performance indicators against identified outcomes and utilization goals
• Ensure patients' experience of care is reflected by a very high level of satisfaction by establishing patient survey processes and capabilities
• Actively sponsor the implementation of organizational strategies and initiatives relative to Navvis services
• Ensure effective mechanisms for ongoing communication between and among departments and disciplines that support the patient population being served
• Engage and drive strategic initiatives from senior leadership
• Will perform duties and responsibilities in a manner consistent with our mission, values, and Service Standards

What Success Looks Like in this Role:

• The SVP of Operations drives the growth and ongoing operational success of the venture, leads collaborative efforts with healthcare partners on strategic and operational initiatives, and provides guidance to shared services functional areas supporting the venture
• The SVP of Operations works regularly with the Navvis leadership team, physicians and client partners to build relationships, monitor performance, improve processes, solve problems, and capitalize on opportunities to strengthen the company
• This position ensures operative objectives and results are in accord with Navvis overall needs and standards
• The SVP of Operations serves as the Executive Sponsor of venture specific initiatives ensuring partnership across Navvis functional areas
• The SVP of Operations will successfully develop and manage the care management budget and performance of the venture, being accountable for overall performance and growth of the venture

Requirements
We are excited about you if you have these things:

• Education: Masters Degree in clinical, Business, or related field required
• Experience: Minimum of 8 years of healthcare leadership experience
• Knowledge of health care management principles and practices, enough to direct operations within a health care organization
• Possesses and maintains a current knowledge of healthcare industry operations and trends
• Excellent communication skills with leadership, outside partners and patient and family. Ability to relate to physicians, nurses, and senior level health care leaders
• Excellent presentation skills
• Excellent interpersonal and patient centric skills to interact effectively with co-workers and outside partners
• Must be a proactive, team-focused leader and self-starter
• Ability to understand strategy and how to implement strategy
• Strong and proven ability to develop, coach and mentor team members
• Strong collaborative, negotiating, influencing, leadership and decision-making skills
• Proven track record working with clients; excellent client interface and customer service skills
• Ability to manage change in a complex organization
• Ability to work effectively in a fast-paced, entrepreneurial environment and build programs to scale
• Strong interpersonal skills - ability to work well in a multi-cultural environment and matrix organization
• High level of integrity with a hands-on work ethic and approach
• Superior leadership skills with the ability to influence and engage others, direct and non-direct reports and peers
• Ability to travel as needed

What you'll get:
Navvis is committed to attracting the most insightful and motivated talent by providing a candidate and onboarding experience that you won't find elsewhere! We foster an environment and culture that allow people to be creative, feel connected and be inspired to do their best work no matter where they are on the map. For all colleagues at Navvis, we strive to ensure that they have everything needed to be successful. From the basics like a competitive total rewards strategy, volunteering and social engagement activities to creating company experiences that challenge you to think differently and do different things as part of our never stop learning ecosystem, we support the whole person when you become a team member at Navvis.
Navvis offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks.
Our Commitment:
Navvis is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, creed, national origin, ancestry, disability, perceived disability, medical condition, genetic information, military or veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodation to complete your application and participate fully in our recruitment experience. Contact us at H.R@navvishealthcare.com.
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