Senior Tpm - Product Operations

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
Are you looking for an opportunity to join a company that is successfully transforming itself into a platform-based SaaS company and be part of an extremely important discipline within the larger Product Organization - that of R&D Operations?
The Senior TPM - Product Operationsis a high-impact role working in a fast-paced environment to amplify the efficacy of the Product & Engineering organization by creating and optimizing operational excellence.
Reporting to the Global Head of Product Operations, you will be part of a growing team that drives product excellence across LiveRamp.
Job Responsibilities
We have a growing portfolio with no shortage of opportunities to have a real impact on our internal customers, the Product Managers.
Your portfolio will span the following areas, in the current order of importance.
Program & Change Management

• Provide change management to implement our various initiatives and ensure ongoing adoption of best product practices
• Craft communication & compelling narratives for different stakeholder groups
• Facilitate agile and continuous discovery ceremonies, train the trainer, empower, and make our Product Managers shine
• Run complex programs with cross-functional stakeholders, such as Product, Design & Engineering, Analytics, Go To Market, and Commercial (incl. Customer Enablement)
• Orchestrate cross-functional stakeholders to seek input, create alignment, drive collaboration, and influence change
• Use strong leadership, coaching, and problem-solving skills to assist with the daily operation of the Product organization and the effectiveness of teams

Product Practices & Processes

• Champion product excellence, enable our Product Managers and key stakeholders, and continuously improve how we do things by applying an agile product mindset
• Optimize and operationalize cross-functional end-to-end product processes that deliver value to the business and to our customers, e.g. continuous discovery, PDLC enablement, go-to-market activities, escalation management, etc.
• Boost the skills of the Product org with PM playbooks, training material, hands-on coaching, and thorough onboarding
• Keep up-to-date with the latest thinking in Product Operations, product management, and technical program management

PM Toolstack

• Optimize how we use our product toolstack to align with best practices whilst ensuring adoption across the Product org, and across selected stakeholder groups
• Build integrations and automations between and within our tools to increase efficiency
• Leverage our tools to enable effective processes, such as planning, program management, roadmapping, communication, and the use of customer insights

PDLC Enablement

• Bring the PDLC to life by thinking holistically and integrating our various initiatives, processes, and tools
• Establish and run continuous discovery ceremonies, such as product idea grooming, insights reviews, prioritization sessions, and dependency mapping
• Create playbooks, templates and tools to enable the PDLC, from ideation & discovery through to prioritization, roadmapping, delivery, and launch enablement

Data & Insight

• Drive evidence-based decision-making and operational predictability by helping our internal customers leverage product analytics, customer insights, and operational performance indicators
• Enable continuous discovery by facilitating ongoing dialogues between Product and our insights generating teams (Product Intelligence, UX Research, Market Intel, etc.) as well as our CSMs and other Commercial stakeholders
• Drive consistency in our Product & Engineering metrics to inform decisions and track progress against goals
• Partner with the Product Intelligence team to support them with storytelling and ensure we measure the right things

About you

• 5+ years of relevant product management and change management experience, preferably combined with a Product Ops background
• Experience in developing, evolving, scaling, and operationalizing solutions, and driving change with high adoption rates
• Experience working in a B2B SaaS business with complex products and operations
• Self-starter with a strong sense of accountability and a track record of working effectively in a globally distributed team without close supervision
• High degree of adaptability to pivot quickly based on evolving priorities incl. flexibility to sync across international time zones each week
• Strong verbal communication, presentation, and writing skills (for technical and non-technical audiences)
• Ability to influence without authority and to build excellent cross-functional rapport, e.g. with Product Management, Product Marketing, Engineering, Customer Services, Legal and Data Ethics, Commercial, and Business Enabling teams
• Understanding of and experience with Agile product development practices, ideally with Agile / Scrum and Product Owner certifications
• Proficiency in Atlassian's suite of products, esp. JIRA & Confluence
• Experience with roadmapping tools such as Jira Product Discovery and with creating integrations and automations is a bonus
• Analytical skills to combine quantitative and qualitative insights; knowledge of Tableau, BigQuery and SQL are a bonus
• Preferably a Master's degree; or alternatively a Bachelor's degree with a strong background in Product Management, Technical Program Management, Business Administration, Computer Science, Product Analytics, and / or Consulting

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.
• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.
• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
• Savings: our 401K matching plan helps you plan ahead.
• RampRemote: a comprehensive program to assist you in setting up a home office that works for you
• Work in the heart of San Francisco or Seattle offices!

More about us:
LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.