Senior Technical Program Manager (Contractor)

We are actively seeking a Senior Technical Program Manager (Contractor) to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings. This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.
This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise. You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints. You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution for our Aceyus integration.

If you excel at identifying problems to be solved and leading the implementation of solutions, are relentless and resilient in driving timely decision making, and willing to roll sleeves up to achieve success, you will fit right in our team!

Key Responsibilities:

• Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
• Drive measurable program performance and establish governance over prioritization decisions to ensure alignment with key performance indicators.
• Act as an influential member of a highly integrated team composed of both technical and non-technical members.
• Work within a diverse team environment to execute work plans and schedules as applicable for mission success.
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
• You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company for our Aceyus integration.

Requirements:

• 7+ years of Technical Program Management experience in a related industry.
• A bachelor's degree in engineering, Computer Science or equivalent.
• Exceptional written and verbal communication.
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
• Thorough understanding of software development lifecycle from conception to delivery.
• Experience working with cloud-based technologies (AWS/GCP preferred).
• Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
• PMP, Prince2, or equivalent CSM.

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