Senior Staff Technical Program Manager - AI/ML

Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Senior Staff Technical Program Manager (TPM) to the team to lead all of our Data programs.  

The Community you will join: 

Airbnb currently uses AI throughout the platform to improve customer support, strengthen Host and guest interactions, categorize listings, and enhance the search process.

We believe Airbnb is uniquely positioned to leverage Artificial Intelligence in unique and impactful ways across our service over the long-term.

The Difference You Will Make: 

We are looking for candidates who share our passion for tackling complexity, and delivering predictable and consistent results.   This person should have a strong sense of ownership and ability to think and work strategically with stakeholders. 

A Typical Day: 

• Support the teams to deliver work across multiple tracks with high quality by streamlining the team’s practices and processes, and optimizing ways of working.

• Think both broadly about overall outcomes while using good judgment on where to focus in on details 

• Influence the technical direction of projects to meet the stakeholders’ needs while upholding quality. Quickly validate project ideas through iterative development, and pivot as necessary.

• Showcase the team’s work in front of senior leaders, clearly communicate trade-offs, risks, and opportunities to a broad set of stakeholders

• Proactively share context with the team, and help the team connect the dots of their work with broader company and organizational initiatives

• Be able to answer questions about ongoing initiatives, architecture and systems, staffing, and priorities

• Act without being told what needs to be done

Your Expertise:

• Experience leading programs in the AI/ML space.

• Experience in the ML lifecycle is a plus.

• Industry experience in building end-to-end Machine Learning Platforms is a plus.

• Experience in developing applications using Open AI’s GPT, and a sound understanding of various versions of GPT (and other models) and Open AI APIs is a plus.

• Experience in building and optimizing scalable and efficient backbones of Data Centric AI including but not limited to embedding platforms and AI/ML observability.

• Experience in creating human & AI-powered labeling infrastructure to power data-driven product features (e.g. Categories), ML modeling, and GenAI fine tuning / RLHF - smoothly integrating humans and AI in the most effective way.

• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.

• Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.

• Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results.

• Experience fine tuning processes that speed work up, and flexibility to get things done.

• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.

• Experience working in a highly cross-functional environment where communication with multiple functions (Privacy, Product, Engineering, Data Science) is imperative.

• Excellent written and verbal business communication with an ability to influence stakeholders.

• At least 13 years of work experience, with at least 11 years as a TPM or relevant experience.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.