Job Description
The Sr. Systems Administrator will provide system administration services to the Snap-on Incorporated global environment. The Administrator manages virtualization software, installs and operates server operating systems running on virtual platforms in a secure network environment. The Administrator is also responsible for ensuring that servers are secure and performing optimally. He/she shall have experience installing, monitoring, and optimizing hardware, server software, and peripherals. The Administrator shall be experienced with directory services, creating automation, running systems backups, and resolving a wide variety of technical issues.
- Assist other Administrators in implementing hardware and software upgrades and implementations.
- Administrator for a global VMWare infrastructure.
- Works with other IT teams and vendors to maintain on-site IT infrastructure, security, and backup and disaster recovery solutions.
- Domain Administrator for Corporate Active Directory environment.
- Tracks issues and change requests within the ticketing system, coordinates resolution and assists in driving issues to closure, provides timely follow-through with customers and peers, and escalates high-severity issues and chronic problems to appropriate management.
- Develops, maintains, and tests disaster recovery processes for applications and services.
- Works closely with vendors and IT teams to conduct research, technical evaluations, and proofs of concept on new technologies and applications.
- Take ownership of projects and work closely with other staff on efforts ranging from site-specific to company-wide scope.
- Provides the expertise and support for establishing specifications, configurations, and standards for operating systems and software applications.
- Uses experience and knowledge to provide mentoring, cross-training, and skill development to other members of the team.
- Provides off-hours and on-call support for urgent issues and scheduled maintenance.
- Creates and manages system and network configuration documents, operating guides, design diagrams, and other documentation.
- Helps monitor information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
- Acts as an escalation point for complex infrastructure issues.
- Manages maintenance of ESXi hosts with regular patching and critical updates as needed.
- Provides technical assistance for the installation and upgrading of new and existing file/ print servers, application servers, and software.
- Responds to service requests related to problems with file/print, infrastructure, and application servers.
- Performs system maintenance and vulnerability remediation in accordance with established SOPs.
- Is responsible for the creation, setup, and management of Active Directory objects, managing Group Policy objects, and keeping updated per requirements.
- Performs maintenance/upgrades on systems hardware/software as necessary. This may require working outside normal working hours, such as nights or weekends.
- Performs system backups and restores utilizing the appropriate backup software and archival maintenance as required.
- Performs Storage Area Network (SAN) operations, storage capacity management, and configuration of various storage devices.
- Installs and operates server operating systems software, including Windows Server and other server operating systems as required in a secure network environment.
- Creates administration scripts and batch files to automate processes or generate reports as requested. Knowledge of PowerShell is a plus.
- Is proficient/knowledgeable in Windows Servers running as a Domain Controller supporting Active Directory, DNS, and Group Policy Objects (GPOs).
- Experience with Forgerock Identity Management software a plus.
- Several years (8+) of hands-on experience as a Systems Administrator of large-scale environments.
- In-depth knowledge of Intel architecture, Security and network protocols, standards, and compliance requirements.
- Experience with building scalable computer platforms in cloud and on-prem environments.
- Experience with Windows administration, virtualization, VDI technologies, Active Directory, Azure, PowerShell, SharePoint, and SQL server administration.
- Bachelor’s degree (or equivalent experience) in computer science, Information Systems/Technology, Computer Engineering, or relevant areas.
- Knowledge of different types of attacks, techniques, threat vectors, attack paths, and how to formulate risk-based decision making in assessing vulnerabilities and remediation priorities.
- Excellent decision-making, analytical, problem-solving, and organizational skills.
- Excellent communication and customer service skills.
- Relevant industry IT certifications are preferred.