Senior Staff Software Engineer

Zendesk, a leading service-first CRM company, excels at forging stronger customer relationships with its powerful, customizable software. Zendesk encompasses a portfolio of globally renowned brands such as Airbnb, Netflix, and Samsung. Our software is fully integrated into your life, even if you don't realize it - we take pride in our invisibly seamless operation!

You will work on distributed systems that ingest, search, and report on millions of tickets, users, organizations, and other continuously growing data sets. We're responsible for building scalable, resilient, and flexible systems that drive core features within the Zendesk Support product, a key component of the Zendesk product suite. The work we deliver significantly impacts our customers' profitability and boosts agent efficiency. This position offers you a high stake role in a mature, fast-growing company.

Our team thrives on diversity, inclusion, and divergent opinions. We consciously promote a highly collaborative and productive working style where individuals are encouraged to be themselves and maintain work-life balance.

As a Senior Staff Software Engineer at Zendesk you will use your experience and technical expertise to steer our teams’ efforts towards achieving key product objectives with an eye towards continuous improvement of technology and process.

• Applying your deep understanding of distributed systems to safely and effectively drive changes and enhancements.
• Evaluate and propose enhancements that will improve holistic performance across multiple systems.
• Identifying and resolving reliability issues at scale, working across dependencies.
• Improving the team’s delivery through mentoring, training, and process changes, typically in partnership with a people manager.
• Be a technical point of contact for technical stakeholders and Product partners.
• Assisting and influencing teams on the design and retrofit of fault-tolerant systems.

• Demonstrated experience in a progressive SaaS software development environment with a strong working knowledge of Ruby.
• Experience with large scale Elasticsearch clusters.
• Experience with Kafka or other event stream systems.
• In-depth understanding of data application development and agile practices.
• Excellent communication skills, both verbal and written, with the ability to work effectively across different time zones.
• A holistic, quality-based approach to development and testing.
• Experience with innovative thinking and the ability to justify technical decisions to the business including customer value and cost estimation.
• Proven experience in leading teams and/or large-scale projects, either as a technical lead or manager.

Working at Zendesk gives you the opportunity to bring your authentic self to work, join a team that champions collaboration, improve and mentor others around you, and ultimately help businesses interact with their customers in a meaningful way. If this sounds like an opportunity where you can thrive, we’d love to hear from you!

The US annualized base salary range for this position is $177,000.00-$265,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.