Senior Specialist- Qas

SUMMARY

Supports all aspects of the Quality Services project management and administration. Maintains various databases for Quality Services, including but not limited to Sharepoint, AuidtBoard, Smartsheet, etc. Executes client contracts, client proposals, and QS consultants' statements of work based on information provided by the manager and/or director. Supports other direct client functions of the department, including scheduling, billing, collections, and client survey management. Supports the coordination between other IIA departments as needed, e.g., Accounting, MCL, Marketing, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Executes the contracting process for engagement letters, consultant agreements, and/or contracts based on information provided by the QS Manager and/or Director. This includes managing the signature and execution process.

• Process external quality assessment consultant and volunteer confidentiality agreements and provide relevant team and client information to team leader and client.

• Excellent communication skills to be able to interact effectively with potential clients, QS consultants, and others.

• Supports the QS engagement process by maintaining databases and integrity of information relative to client information and contract data.

• Ability to generate fixed and ad hoc reports from QS applications.

• Maintains Quality Services systems, to ensure client, engagement and contractor information is correct across all platforms.

• Review, upload, and file final quality assessment reports into the QS report database.

• Support the coordination of client engagement surveys, proposals, and documentation preparation to support quality assessment engagement workflow as needed.

• Monitor, answer and/or distribute incoming communications as appropriate from Quality Mailbox.

• Organize and maintain share drives and assessment archives to ensure efficient access to information. Collaborate with various departments throughout The IIA on topics related to marketing, billing, invoicing and coordination for implementation of new products and promotions.

• Special projects as assigned by the QS Manager or Director.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree or equivalent from accredited college or technical school; or five plus years related experience and/or training; or equivalent combination of education and experience. Experience with an international organization is an asset to any role within The IIA. Excellent communication and inter-personal skills.

Language Skills

The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple business correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Multiple language skill is an asset to any role within The IIA.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Intermediate or higher ability to work in a computerized environment with a working knowledge of most Microsoft Office products, Sharepoint, Smartsheet and as a bonus AuditBoard.

Physical Demands The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually quiet.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position will require work in our Headquarters office in Lake Mary, FL 40% of the time.