AddressJob Summary:
For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer and employee experiences. Rooted in time-tested business insights on leadership, employee engagement, and quality service, the Disney approach helps create a culture of excellence at our Disney parks and resorts. Disney Institute helps professionals, teams, and organizations around the world apply these business insights to improve their own experiences. Disney Institute offers professional development in-person and virtually through private engagements for groups and advisory services for entire organizations.
Disney Institute is searching for a Sr. Content Development Specialist reporting to the Content Manager in Celebration, FL.
You will be part of the Disney Institute Content development team comprised of content development professionals that lead design, creation, and continuous improvement of Disney Institute content for a specific product line (including Professional Development Courses – PDCs, Private Learning Events - PLEs, or Advisory Services). This team focuses on the Disney Approach to service, leadership and employee engagement. In this role you will provide leadership, project management, technical skills, and expertise in identifying new content as well as existing improvement opportunities, aligning with instructional objectives, designing, and developing both in-person and virtual-based instruction, creating technology-enhanced and audience-appropriate assets, and assessing learning outcomes. You will be responsible for all project management and content development related activities being completed on time, within budget, and at a high level of quality. You will research best practices from the Walt Disney Company and especially our parks and resorts around the world to develop them into stories and examples that can be shared with our clients.
You will create and improve in-person and virtual-based course assets for accuracy and quality while ensuring content reflects current technology-enhanced delivery methods and contemporary business theory and practice, with relevant examples placed in the proper time context. You will also look for ways to create blended learning journeys through instructor-led (in-person and virtual), as well as immersive in-park experiences. Through your project management expertise and technical skills, you will align learning goals and methodologies for both in-person and virtual-based instruction to create technology-enhanced and audience-appropriate assets and help with project assignments for non-senior roles.
You will also mentor and engage multi-disciplinary internal cast members, subject matter experts, other Content Specialists, writers, and multimedia partners, as well as external vendors, suppliers, and contractors during development. You will collaborate and consult internally with Disney Institute Delivery Team members to understand and develop holistic approaches to the needs of external clients. Also, you will work with clients and participants to assess needs and gather feedback in the piloting and testing of content. You will be motivated, organized and able to handle multiple tasks and projects while incorporating trends and consumer insights on the usefulness and relevancy of the assets and content.
You Will/Responsibilities:
Design and development of learning and development strategies, solutions, and content.
Develop and manage production schedules to ensure all content and materials are delivered on time and in scope.
Create participant and facilitator materials.
Ensure brand standards are maintained for Disney Institute content and client branded materials.
Provide initial training for Disney Institute Facilitators as needed.
Develop reusable tools to support Engagement Managers in client engagements.
Monitor delivery of content for quality and effectiveness using a variety of evaluation methods.
Periodic on-stage delivery of training, pilots, premieres, and client programs as assigned.
Mentor junior content staff members as well as back up content manager when needed.
You Will Have/Basic Qualification:
8+ years Disney Leadership Experience, or related professional experience
Strong mentorship and interpersonal skills
Experience with project management including leading detailed and well organized projects within a deadline
Experience with adult learning and organization improvement principles
Experience reviewing business strategy and translating it into learning solutions
Demonstrated written, verbal and presentation communication skills
Experience collaborating with internal and external partners
Demonstrated ability to interact credibly and represent the Disney brand with external business clients at all levels
Work in autonomous and structured environments without direction.
Experience working with multiple clients at once within a variety of timelines.
Preferred Qualifications:
2+ years experience as a Disney Institute Facilitator, or related professional experience facilitating meetings to achieve objectives, such as content design or information gathering meetings
8+ years of adult learning/training and development experience as an Instructional Designer (or related field Organizational Design Manager, Educator, Business Consultant, Video Producer)
Detailed research practices regarding Disney historical records and archives as well as with Subject Matter Experts (SMEs)
Experience running design sessions with clients and storyboarding
Certified Professional in Learning and Performance through ATD
Experience writing and localizing content to multiple cultures and languages around the globe
Required Education:
Bachelor's Degree or equivalent work experience in related field (Content/Instructional Design, Organizational Design, Education, Business, or Video Production)
Preferred Qualifications:
Master's degree in related field (Content/Instructional Design, Organizational Design, Education, Business, or Video Production)
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
