Senior Specialist, Benefit Administration

Our vision at Tandem HR is to be the preferred partner for HR solutions, with the mission to deliver HR solutions so that our clients can deliver business results.
Tandem HR values: 
We commit to our clients.
We work together.
We understand.
We think critically.
Position Summary
Serve as main point of contact with clients for benefits administration service delivery on assigned book of business. Ensure customer service excellence by creating a relationship with each assigned client. Responsible for day-to-day benefits needs of the client and their employees. Conduct onsite and virtual benefits orientations as needed. Act as liaison between client employees, Tandem and vendors.
Duties and Responsibilities

• Main point of contact for assigned clients. Responsible for Benefit Administration and client satisfaction.
• Manage client benefit implementation onboarding including conducting new hire orientations, manage and conduct employee education meetings, gather and ensure proper documentation received, and communicate employee benefit eligibility.
• Assist employees with eligibility and coverage issues and questions.
• Manage all administration for assigned client benefit plans.
• Act as a liaison between the insurance carriers and employee to ensure resolution of any claim inquiries.
• Lead annual open enrollment process for clients and build/distribute renewal package.
• Audit enrollment, new hire enrollment, terminations and ensure accuracy of data entered  
• Responsible to enroll/term QLE’s and oversee/ review the entire enrollment/termination process.
• Case all incoming email messages and phone calls from employees and clients to ensure accurate and timely responses.
• Ensure a high level of customer service delivery by providing timely, accurate, courteous, and appropriate responses to worksite employees, clients, and insurance carriers.
• Assist with all other duties and projects as assigned.

Education, Skills, and Experience:

• Bachelor’s degree in a business or human resources context preferred.
• Minimum of three (3) years’ work experience, preferably in an agency, brokerage, or human resources or benefits role.
• CEBS or benefits related coursework a plus, or successful internal demonstration of required qualifications and competencies.
• Experience in all aspects of Benefit Administration for all employee categories, resolving employee benefit issues.
• Service oriented.
• Working knowledge of benefits related laws and regulations (preferred).
• Project management experience.
• Proficient in Microsoft Suite; proficient in Excel skills.
• Strong skills in various HRIS and payroll software like Prism, Ceridian, HRP, SAP preferred.
• Occasional travel required.
• Bilingual in Spanish desired, but not required.
• A desire to have FUN!

Work Environment
The work characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Indoor, office setting or remote work (depending on location of colleague).
• The noise level in the work environment is usually moderate when in office and can vary as colleagues service clients.
• While working remotely/from home, colleagues must have an adequate, brand, and clean workspace to perform work productively and safely, and in a manner that best represents Tandem as an organization.
• Tandem HR offers a flexible work environment where hybrid work options are available.

Physical Abilities  
The physical abilities described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the colleague is regularly required to sit, talk, hear, and use hands to finger, grasp, handle, feel or operate objects, tools, or controls.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The colleague must regularly lift and/or move up to 10 pounds.
• Regular and predictable attendance is an essential job function.
• Colleagues may be asked to work on site as required and as applicable at the discretion of their manager on an infrequent basis aligned with business needs and necessities.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.
 

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