Senior Site Reliability Engineer

Olo is a leading on-demand commerce platform powering the restaurant industry's digital transformation and personalizing the guest experience to maximize customer lifetime value. Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. 

Olo is experiencing tremendous growth and as we enhance our platform to support increased demand, it must be positioned for continued stability, reliability and resiliency. Reporting to the Engineering Manager of Site Reliability, the Site Reliability Engineer will partner with Engineering and Product Managers to learn, improve system availability and sharpen our execution skills to provide an amazing experience for our customers.

You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

What You'll Do

• Guide observability and SLIs/SLOs to Incident Response to postmortems and follow-up actions.
• Implement and tailor our incident response tools to minimize outage durations.
• Build collaborative monitoring solutions with members across multiple product teams.
• Contribute insights across teams to help us improve or re-architect existing systems to support scale, performance and extensibility.
• Rethink our observability tooling to improve architecture, knowledge models, user experience, performance and stability.
• Analyze and mature our processes around Incident Response, Observability, Postmortems and Predictive Monitoring.
• Influence an engineering culture of reliability, observability, and availability.
• Participate in an Incident Commander on-call rotation to help drive remediation efforts to improve our user experience through incidents across our Platform.
• Mentor engineering teams through game days, SRE boot camps and other training and feedback channels.

What We'll Expect From You

• 3+ years of professional experience building scalable, efficient, and resilient systems.
• Experience with monitoring tools like Datadog, Sumo Logic, Raygun, New Relic, Grafana, CloudWatch, and Splunk SignalFx.
• Fluency in Incident Management using tools such as FireHydrant, OpsGenie, PagerDuty, VictorOps, or similar.
• Experience with build and deploy tools (ie. Jenkins, TeamCity, Octopus, or CircleCI).
• Prior hands-on software development experience.

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We're remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $125,269 - $179,597 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we're a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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