Senior ServiceNow CSDM/CMDB Architect- Remote

 

Senior ServiceNow CSDM/CMDB Architect- Remote or Hybrid | Cary, NC

 

Nice to meet you!  

We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

 

About the job

We seek a highly experienced Senior ServiceNow CSDM/CMDB Architect to play a critical role in designing, implementing, and maintaining data architecture within the ServiceNow platform. The ideal candidate will have a deep understanding of ServiceNow data modeling and processes of different products in ServiceNow, including ITSM, ITOM, CSM, and IRM, with a proven track record of successfully architecting and optimizing data solutions.

 

As a Senior ServiceNow CSDM/CMDB Architect you will:

• CSDM & CMDB Strategy: Develop and execute a comprehensive strategy for the design, implementation, and continuous improvement of the CSDM and CMDB in alignment with organizational goals.
• Data Modeling: Define and maintain data models, classes, and attributes within ServiceNow, including relationships, dependencies, and categorization, to support accurate representation of configuration items (CIs).
• Data Architecture: Design and implement data architecture strategies that ensure data consistency, quality, and security and support the scalability and future growth of the ServiceNow platform.
• Data Integration: Collaborate closely with cross-functional teams to seamlessly integrate data from various sources into ServiceNow, ensuring data accuracy, reliability, and alignment with business needs.
• Optimization and Performance Tuning: Continuously analyze and optimize data architecture to improve system performance, scalability, and efficiency, working to stay ahead of potential bottlenecks.
• Data Governance: Establish and enforce data governance policies, standards, and procedures for CMDB and CSDM, including data quality, integrity, and consistency.
• Documentation and Knowledge Sharing: Create and maintain comprehensive documentation of data models, schemas, and architecture standards, facilitating knowledge sharing within the organization.
• Mentorship and Leadership: Provide guidance, mentorship, and technical leadership to other data architects and ServiceNow developers, fostering their professional growth.
• Collaboration and Requirement Analysis: Collaborate closely with IT teams, business analysts, and stakeholders to thoroughly understand data requirements, translating them into effective data solutions.
• Performance Monitoring and Issue Resolution: Continuously monitor data architecture performance, proactively identify and troubleshoot issues, and implement solutions to ensure the reliability and availability of data services.

 

Required Qualifications

• US Citizen required.
• Bachelor's degree in Computer Science, Information Technology, or related field, or relative work experience.
• Proven experience as a ServiceNow Data Architect or similar role, with at least 8 years of experience.
• Strong knowledge of various ServiceNow products and processes.
• Excellent understanding of ServiceNow CMDB and CSDM framework
• Expertise in data modeling, database design, and SQL.
• Hands-on experience with ServiceNow Data Archiving and Restore Processes
• Proficiency in ServiceNow's data management features.
• Experience with data integration tools and technologies.
• Good understanding of Data Warehouse and Data Lake architectures
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to thrive in a collaborative and innovative work environment.

 

Preferred Qualifications

• ServiceNow Certified System Administrator Certification (CSA)
• Certified Implementation Specialist (CIS) (ITSM/ITOM)

 

World-class benefits  

 

Highlights include...

 

• Comprehensive medical, prescription, dental and vision plans. 
• Medical plan options include...
  • PPO with low annual deductible and copays. 
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center). 
• Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge! 
• An industry-leading 401k plan. 
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1. 
• Volunteer Time Off, parental leave and unlimited paid sick days. 
• Generous childcare benefits for all full-time employees 

 

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Diverse and Inclusive

At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.

 

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

 

SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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Employment Type: OTHER