Senior Service Technician

About Us

Join our team!

Welcome to Air Comm, where innovation meets communication! Since 1973, we've been on a mission to revolutionize wireless solutions for clients worldwide. We tailor our services to fit the unique needs of every industry, big or small. We specialize in integrated technologies from cell phone integration, dispatch consoles, intelligent surveillance cameras and more to find the right solution for our customers. With a knack for creativity and a passion for problem-solving, we're not just your average communications provider—we're your trusted partner in navigating the ever-changing landscape of connectivity. Join us as we continue to soar to new heights, making waves in the world of two-way radios.

Location

Tempe, AZ

Employment Type

Full-Time, Regular, Non-Exempt

Manager Position

No

Reports To

Regional Service Manager or designee

Travel

Under 25%

Revision Date

March 2024

Summary of Functions

The Field Service Technician plays a crucial role in implementing and maintaining complex digital mobile communication systems for commercial, Government, and Public Safety Communications customers. Their responsibilities involve a range of tasks, including deployment, optimization, and repair of various infrastructure components such as public safety loggers, subscribers, microwaves, computers, servers, and network equipment. They collaborate closely with Customers, System Managers, Engineers, Sales teams, Project Managers, and System Technologists to achieve project goals. This role may require on-call duties to ensure support for mission-critical systems, particularly for public safety customers. Key duties include maintaining and managing highly technical land mobile radio (LMR) communications systems, focusing on optimal performance and proactive troubleshooting to address alarms and malfunctions. The Field Service Technician conducts routine system maintenance, monitors performance, and implements preventative measures. They must stay updated with the latest technologies and troubleshooting techniques for digital and analog communications equipment. Additionally, they provide technical support, ensuring swift and accurate responses to alerts, and managing appropriate repairs or escalations as needed.

Essential Duties and Responsibilities

• Maintenance and management of highly technical land mobile radio (LMR) communications systems.
• Proactively addressing and mitigating system-level alarms and malfunctions.
• Routine system maintenance to ensure optimal system availability.
• Performance monitoring of the integrated system.
• Conducting system-wide preventative maintenance.
• Familiarity with current model digital and analog communications equipment and system architectures.
• Providing technical support for swift and accurate responses to alerts.
• Ensuring appropriate repair or escalation of issues.
• Perform additional assignments and special projects as directed.

Experience/Education

• Two plus years of experience in one of the following: Mototrbo Systems, P25 Systems, LMR RF systems, wired/wireless communication systems and subscriber equipment.
• Proven experience with equipment commonly used in optimizing and testing Motorola communications systems (Communications Systems Analyzers, Power Sensors, and Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)
• Experience in the configuration and testing of Motorola two‐way radio and subscriber products.
• FCC license and industry certifications such as ETA are a plus.
• Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances, as well as possess and maintain a clean driving record.
• High school diploma/GED or equivalent.
• Valid Driver’s License and ability to drive on behalf of company business.
• Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

• Ability to be on-call.
• Very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN).
• Knowledge of Mototrbo Systems, P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
• Knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques.
• Strong self-management skills and "people" skills to work closely with Air Comm’s customers and subcontractor partner community and Air Comm Sales, Engineering, Project Management, and customer service teams.
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
• Must be able to solve customer problems quickly during stressful situations.
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches.
• Ability to develop and present technical training.
• Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Above average oral and written communication skills, and creativity applied to resolution of issues.
• Highly proactive and responsive to internal and external customers
• Ability to exercise independent judgment and advise project leadership on complex issues
• Good problem-solving skills/decision-making skills.
• Strong attention to detail.
• Commitment to excellence and high standards.
• Ability to work with all levels of management.

Physical Demands

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

• Ability to communicate effectively with vendors, management, and other co-workers, both individually and in front of a group is important.
• Regular use of the telephone and email for communication is also essential.
• Sitting for extended period is common.
• No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally may be required.
• Good manual dexterity for the use of common office equipment such as computers, calculator, copiers, and fax machines.
• Good reasoning ability and decision-making is important.
• Able to understand and utilize management reports, memos, and other documents to conduct business.

The following physical activities or abilities are commonly, but not always, associated with site visits.

• Be able to stand or walk on a project site for extended durations.
• When on project sites or if performing some types of work activity wear all required Personal Protective Equipment (PPE) including, but not limited to, earplugs, protective eyewear, gloves, hard hat, steel toed work boots, and high visibility safety apparel.

Work Environment

The job environment may vary, but commonly associated outdoors at construction sites, mine sites, hotels, and hospitals.

The following environmental/atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.

• Job Site environment, including, but not limited to, machines, tools, heavy equipment, chemicals, solvents, dust and fumes.
• Occasional exposure to extreme weather conditions.
• Uneven ground.

Perks and Benefits

Air Comm offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options, and more. We also reward our employees’ hard work with bonuses, paid time off, and paid holidays. As an added bonus, we also offer a brand-new facility with a gym and fully stocked coffee bar.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

It is the policy of Air Comm to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. Air Comm is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers.