Senior Salesforce Developer

HANCOCK CLAIMS CONSULTANTS:
Come join the winning team at Hancock Claims Consultants! Why Hancock? We are an energetic organization looking for management who will bring strong leadership presence both internally and externally in support of our innovative strategic planning, consistent review & coaching of personnel, and stability for our carrier partners.
We have real industry knowledge from our beginnings as a contracting company founded in Atlanta, Georgia in 2003. Through our successes in the field, we received an invitation to pilot a program for an insurance carrier’s ladder assist program in 2004, providing higher and steeper access and storm damage assessment on their behalf. By 2008, we made the decision to stop all contracting work and begin to offer our services to meet the specialized needs of the insurance industry without any conflict of interest. At Hancock, we are committed to the insurance industry’s evolving needs and that dedication to teamwork has earned us recognition as the premier national ladder assist company.
Position Purpose:
We are seeking a Salesforce Cloud developer to work with the business process and development teams to design, develop and deploy Salesforce Cloud applications to a wide variety of clients at the enterprise level. As a Salesforce Developer, your primary responsibility will be to design, develop, and implement customized solutions on the Salesforce platform. You will work closely with stakeholders to understand business requirements and translate them into efficient and scalable technical solutions. The successful candidate will have hands-on experience in Salesforce development, a deep understanding of the Salesforce ecosystem, and a passion for creating innovative solutions that drive business success. You'll need to understand Contact Centers and/or Field Service and the key operational metrics and performance indicators used to manage a Customer Service environment. You'll use your knowledge of other key technology enablers used within a Customer Service environment such as Computer Telephony Integration, Portal self-service, Knowledge, or Case Management, to define complete solutions for Hancock.
Essential Duties and Responsibilities:

• Contributing to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical work streams.
• Hands-on development of Salesforce Service Cloud, FSM, Experience Cloud, Sales Cloud platforms.
• Driving collaborative Customer Service business process, business requirements and functional design discussions with Hancock Business Teams, focusing on business value to make real-time design decisions.
• Design and develop custom solutions using Salesforce technologies, including Apex, Visualforce, Lightning Components, and Lightning Web Components.
• Collaborate with business analysts and end-users to gather and understand requirements, ensuring the delivery of solutions that meet or exceed expectations.
• Customize Salesforce applications to align with business processes and requirements.
• Integrate Salesforce with other business systems using APIs, middleware, and third-party tools.
• Ensure seamless data flow between Salesforce and external applications to support end-to-end business processes.
• Develop and optimize triggers and batch processes to automate repetitive tasks.
• Conduct thorough unit testing of developed solutions to ensure high quality and reliability.
• Collaborate with the quality assurance team to perform integration testing.
• Manage the deployment process, including change sets and continuous integration tools.
• Create and maintain comprehensive technical documentation for developed solutions.
• Collaborate with cross-functional teams, including system administrators, architects, and business analysts.
• Provide support for production issues and contribute to ongoing system enhancements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Must be Salesforce Certified Platform Developer I or II.
• At least 3 years of experience working in Apex Programming, custom development of LWC components, Triggers, integration using Rest APIs.
• Service Cloud or Field Service development experience is a must.
• Experience in designing, developing, testing, and deploying high-quality solutions within the Salesforce platform.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• At least 2 years of experience in translating functional/non-functional requirements to system requirements in Service Cloud.
• Good understanding of best practices of coding standards
• Knowledge of Salesforce data model, security model, and declarative capabilities.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

Preferences:

• Experience with Salesforce DX and Version Control Systems. Proven hands-on experience with Salesforce DX, a modern development environment for Salesforce. Familiarity with version control systems, such as Git, for effective code management and collaboration.
• Knowledge of JavaScript, HTML, CSS for Lightning Web Components Development. Proficiency in JavaScript, HTML, and CSS for the development of Lightning Web Components.
• Ability to create visually appealing and interactive user interfaces using front-end technologies.
• Demonstrated capability to rapidly acquire proficiency in new technologies and concepts.
• Proactive attitude towards staying updated with emerging trends in the Salesforce ecosystem and broader technology landscape.
• Knowledge in Youreka and S-Docs is an Added Advantage:

Work Schedule:

• Mondays thru Fridays, 9:00am to 6:00pm (approximate)
• Schedule may change according to business operational needs to include weekend hours
• Hybrid or Remote

Environmental Factors:

• Work is performed indoors in a typical office environment
• Possibility of travel to locations outside of the office environment

Physical Skills and Abilities:

• Ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of 10 to 50 pounds
• Ability to bend, squat, and reach above shoulders
• Hand-eye coordination, arm, hand, and finger dexterity including ability to grasp and operate equipment
• Visual acuity to use a keyboard, operate equipment, and read technical information

Company Conformance Statement:
In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, independent roof inspection subcontractors and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

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