Address
SalaryAs a Sales Associate you are the face of Saf-T-Swim. You are responsible for delivering exceptional customer service and making our customers feel welcome and well informed.
Responsibilities
- Required to be always friendly and courteous as well as greet every customer as they enter and leave the facility.
- You are expected to interact with all customers, students, and staff members in an upbeat and positive manner that supports the Saf-T-Swim Brand’s standard.
- Possess a mastery of all Saf-T-Swim programs, procedures, policies, products, and functions to confidently provide all necessary information.
- Convert leads into registrations by asking open-ended questions to determine customer needs and making appropriate product recommendations.
- Establish an ongoing relationship with customers to drive long term enrollment through consistent communication and being well informed regarding their student's lesson progress.
- Maintain a calm professional demeanor when faced with customer dissatisfaction by gracefully diffusing the disgruntled customer’s concerns objections and escalate to a manager or supervisor when unable to resolve customer issues.
- Conduct Administrative duties such as open and close the facility, organize schedules, and organize merchandise displays.
- Ensure all current and past registration forms are completed with all required information and signatures and process financial transactions in a timely manner in our systems.
- Perform other duties as assigned.
Requirements
- Working knowledge of computers and Microsoft products.
- Ability to work a flexible schedule including day, evening, weekends and/or holidays.
- Have a clear pleasant voice, a cheerful and friendly personality and possess strong communication skills.
- Must be able to multi-task.
- Regular, dependable attendance and punctuality.
- Neatly groomed/good hygiene.
- Required to wear Saf-T-Swim uniforms.
- Legal documentation establishing your identity and eligibility to be legally e
