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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let’s lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
How will you make an impact in this role?
Amex Digital Labs is seeking a Senior Associate of Digital Product Management to support our Apple Pay product team. Labs drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.
This Senior Associate will define product features, shape the customer experience, articulate, and deliver requirements, lead customer testing, and be responsible for ongoing product performance. They will also own and evolve the analytics backlog across all Digital Wallets partners (including: Apple Pay, Google Pay, Samsung Pay, and others). They will represent the product with internal and external audiences, and work closely with a team of engineers to deliver features that drive meaningful customer outcomes.
Responsibilities
- Deliver against the Apple Pay product roadmap, features, and backlog for delivery to market
- Own and define the analytics roadmap, managing intake and prioritizing the backlog
- Partner closely with a team of engineers, defining robust user stories and acceptance criteria to deliver features
- Work cross functionally with business development, internal colleagues, and external partners to shepherd products through the development process, advocating to create the best outcomes
- Identify industry trends, leverage data, and draw insights from customer feedback to continuously improve the product and refine the backlog
Preferred Qualifications
- 3+ years of Digital Product experience
- Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality
- Experience partnering with engineering and the product development process; known as a business person who can talk tech
- Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project
- Highly organized, taking individual initiative and accountability for driving results
- Recognize issues quickly and determine how to get a resolution through creative and effective problem solving
- Excellent communication and relationship skills with ability to engage, influence, and inspire partners to drive teamwork and deliver results
- Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset
Digital Labs: Our Values
Our values in Amex Digital Labs speaks to who we are and what we champion — we’re looking for people who resonate with these values:
- BOLD: We boldly experiment and innovate by taking informed risks. We overcome the fear of failure and let the desire to learn drive us.
- CURIOUS: We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners and leaders.
- EMPATHETIC: We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. Life happens – we understand that and welcome it with open arms.
- EMPOWERED: We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners and leaders alike.
- AUTHENTIC: We authentically approach our conversations and the way we show up to others. We communicate openly and honestly, with both good news and bad.
- INCLUSIVE: We welcome diverse perspectives to our work and to the team. We believe different viewpoints and backgrounds make our products and ideas stronger
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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