Senior Program Manager

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity.
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions oriented.
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

Position Summary:

The Senior Program Manager (SPM) will provide leadership and oversight of Program Managers and public health grants and programs, ensuring the appropriate execution of all projects and program initiatives. SPM is responsible for oversight and the coordination of multiple federal, State, local, and foundational grants and resources. Under the guidance of the Director of Public Health Services, the Senior Program Manager will plan, administer, and track multiple programs, activities, and grant deliverables in coordination with Leadership, Program Managers, and Program Staff. The Senior Program Manager coordinates with federal, state, and local partners; contractors and consultants; and other outside partners to ensure the timely completion of all project deliverables. This position is accountable for documenting achievement of program goals, objectives, and outcomes. Additionally, the Senior Program Manager may oversee Program Managers, Program Associates, Public Health Trainees, and other associated staff.

Organizational Structure/Reporting Relationships:

This position reports directly to the Public Health Services Director. This position has Program Managers reporting directly to them.

Duties & Responsibilities

• Engage, develop, and retain program staff through active leadership and multicultural supervision. Provide direction, seek input, and offer feedback from staff. Activities will include job coaching, communication & conflict-management, staff evaluation, personnel management, fostering professional & leadership skill development and self-care with advocates. Ensure staff members receive orientation and appropriate training in accordance with organizational standards.
• Directly oversee the management of federal, State, local grants and other budgets and resources that are used to support all Public Health Services (PHS) programs including events, outreach and education, and programming activities. Ensure all grant and budget guidelines and reporting are appropriately executed based on funding source requirements.
• Regularly evaluate and document program elements to ensure performance standards/requirements are met.
• Maintain files and data-reporting systems to support related program analysis on regular, defined intervals.
• Participate in advisory meetings and/or coalitions with community partners and stakeholders on a continual basis.
• Build relationships with partners to promote and enhance coordinated, effective service delivery.
• Actively participate in internal quality-improvement teams and work with members proactively to drive quality-improvement initiatives in accordance with the mission and strategic goals of the organization, federal/state/local laws and regulations, and accreditation standards.
• Network with colleagues and promote participation in program activities.
• Support Traditional Health integration to achieve the overall department goals and objectives as assigned.
• Carry out program management duties, i.e., preparation and monitoring of budgets, reporting, program strategic planning and resource development, as assigned.
• Promote the organizations vision, mission, and values at all levels.
• Manage and oversee special projects as designated.
• Collaborates with key staff, to develop and refine policies and procedures to ensure compliance and improve efficacy.
• Work with the Director of PHS to review and improve procedures and service levels to ensure achievement of performance measures and quality improvement objectives.
• Work with the Grants Manager to ensure federal, state, local, and private budget requirements are adhered to.
• Work with the Program Manager and Program Associate to ensure the implementation of the projects have adequate and appropriate resources through the budgets and all deliverables are completed.
• Identifies opportunities for process improvement in program and services.
• Assists with and/or coordinate program teams to conduct efforts for grant related evaluation efforts.
• Resolves staffing issues and facilitates conflict resolution for staff under your direct supervision.
• Participates in the development and implementation of SIHB's integration efforts through the implementation of the Indigenous Knowledge Informed Systems of Care.
• Other job-related duties as assigned.

Education & Experience

• Bachelor’s degree in social or health sciences. Master’s degree preferred in social or health sciences.
• 2-3 years of experience in program coordination and supervision and relevant experience in federal grants management.
• Familiarity with the unique healthcare needs and social issues facing American Indians/Alaska Natives (AI/AN) and the desire to promote the delivery of appropriate health services to this population.

Qualifications

• Set priorities and monitor progress towards goals, and track details, data, information, and activities across multiple projects for reporting.
• Ability to assess situations and make clear decisions which are timely and in the best interests of the organization.
• Demonstrate excellent communication and networking skills, including public speaking, writing, group facilitation, and communicating cross-culturally with diverse partners, and interacting with people of all ages and cultural backgrounds.
• Demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients/relatives, and the community in all situations.
• Adept at working independently or in a team environment, whichever is considered appropriate for the situation.
• Knowledge of computer applications necessary to fulfill job duties.
• Work well under pressure, meet multiple and often competing deadlines.
• Ability to work varied hours, including evenings and weekends as required.

Work Environment: SIHB staff work four (4) ten (10) hour shifts per week on site. Standard hours are 7 am to 6 pm, 4 days a week, with occasional extra hours for events or to meet deadlines.

FOR INFORMATION ABOUT OUR BENEFITS PACKAGE, PLEASE VISIT OUR WEBSITE AT:  https://www.sihb.org/wp-content/uploads/SIHB-Summary-of-Benefits.pdf