Senior Product Associate - Debit

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Debit, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Area Product Owner and cross functional stakeholders identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Guide cross-functional product delivery team the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes.
• Keeps informed on new technologies and tools; pushes boundaries to introduce novel and innovative solutions.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including customer engagement, in addition to quality and cost targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills:

• At least 2 years of experience or equivalent expertise in product management or a relevant domain area
• Strong Business Acumen: You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates
• Positive thinker that is excited to be a part of a fun and collegial team. Interested in contributing to and building a culture that others want to be a part of.
• Intellectually Curious: You ask lots of questions and are eager to learn. You embrace ambiguity and seek new challenges.
• Customer Centric: You obsess over understanding, advocating for, and doing right by our customers.
• Excellent Communicator: You have the ability to translate complex ideas clearly and succinctly.
• Influencer: You’re able to rally others around your mission, and drive initiatives to completion.
• Experience in product life cycle activities including discovery and requirements definition
• Understanding of data analytics and data literacy

This role is not eligible for immigration sponsorship.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans