Senior Portfolio Manager

In business for 48 years, Servicon provides superior custodial solutions for complex and high-end environments in the healthcare, aerospace, commercial, municipal, manufacturing, and entertainment industries. Servicing more than 100 million square feet daily, our customer base includes Fortune 100 and 500 companies as well as many of the largest hospitals, aeronautical facilities, and municipalities throughout the United States. 

We take pride in building and sustaining long-term client relationships by providing customized solutions that offer measurable ROI and an unmatched customer experience.

Our goal is to create cleaner, healthier environments for our clients while working toward our vision of elevating the industry through integrity, leadership, and innovation. We want to change the face of the cleaning industry and seek candidates who share our values.

The Senior Area Manager is responsible for a large, complex, and significant group of accounts, and has overall responsibility for achievement of all goals and KPIs for the entire portfolio. This position is responsible for the achievement of high level, strategic and fiscal results for its group of locations.  

If you are looking for a new opportunity to showcase your leadership skills, industry knowledge, and make a positive impact... then we want to hear from you.  Our Senior Area Managers, provide oversight, guidance, and leadership to the company and portfolio leaders, while developing strategies to achieve performance goals as a team. Other areas of focus...

• Serves as the point of escalation for client questions and concerns; leads contract renegotiations and actively seeks new service opportunities.
• Develops and produces meaningful metrics for site including data that can be used for contract negotiations.
• Tracks account revenue margins and conducts budget reviews to maximize profits.
• Ensures area is properly staffed with the appropriate number, type, and skill of service team members and site leaders.
• Enables collaboration within the portfolio, providing integration of strategy and operations.
• Facilitates strategies to address any issues or concerns at any of the locations or clients within the portfolio.
• Seeks out positive behaviors and results and provides a culture that focuses on celebrating successes.
• Directs, coaches, and develops staff across multiple sites and locations.
• Leads standardization of systems, establishing consistency and excellence.
• Collaborates in system-wide strategy development to drive priorities and initiatives.
• Accountable for the selection, evaluation, and overall success of the functional leadership teams.
• Responsible for measuring and reporting KPIs, metrics, and predictive analytics.
• Suggests and develops changes and/or new policies and procedures, while demonstrating Servicon’s values, code of conduct, to ensure performance in a manner that reflects honest, ethical, and professional behavior.
• Stays current with industry standards, tools, and technologies.
• Identifies, defines, and solves complex problems at all levels.
• Other duties as assigned.

Some employees may required to be fully vaccinated against COVID-19 (14 days after final dose) prior to hire or have a qualifying legal exemption.

• 3+ years as a senior leader, 7+ years of experience in a service-related field, 4+ years overseeing multiple locations.
• Abilility to travel 25-35% to supervise accounts within the portfolio.
• Minimum of an associates or bachelor’s degree required in most cases. Exceptions can be discussed in some cases.
• Demonstrated ability to strategically lead multiple sites by working through high level leaders.
• Comfortable communicating at all levels, from cleaners/housekeepers to executive leaders.
• Demonstrated analytical skills, analyzing data, drawing conclusions, and leading to complex problem resolution.
• Exceptional verbal and written communication skills, including ability to listen with understanding and empathy.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Exhibits initiative, takes responsibility, and comfortable with high level leadership.
• Proficiency with Microsoft Office Suite, and other software as required.
• Bilingual in Spanish, preferred.
• Experience working with unions and union team members.

• The satisfaction of driving real change in the industry and people’s lives
• A diverse community of people who are driven by a shared purpose
• A business that acts with integrity in all interactions with co-workers, leaders, and customers
• We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
• An environment of continuous learning and development
• Flat organizational structures which elevate employees’ level of responsibility
• Competitive base salary
• Incentive and annual performance-based bonuses
• Safe harbor 401(k) with company matching.
• Paid time off including vacation, sick, holidays, bereavement, jury duty.
• Exceptional health benefits with low costs (medical/dental/vision).
• Life, accident, and disability insurance.
• Employee assistance program (EAP)
• Employee discounts to theme parks, theatres, sporting events, movies and more