Customer Service - Patient Care Coordinator

Be Part of an Extraordinary Team

We offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Build the Possibilities. Make an Extraordinary Impact.

The Pharmacy Customer Associate is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

Job Fair - Tuesday, January 23rd. Hiring Managers will be interviewing and extending offers next week. Start date 2/19.

Candidates must reside within 30 miles or 45 Minute commute each way of our company, located in Las Vegas, Nevada

Shifts: Various Shifts between 8AM and 8PM

Sunday-Thursday

Tuesday-Saturday How you will make an impact:

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.

• Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, Customer Service, and/or membership support.

• Completes necessary research to provide proactive, thorough solutions.

• Displays ownership of service requests ensuring high quality resolution and follow-thru.

• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

Minimum Requirements:

• Requires a HS diploma and a minimum of 18 months of experience in Customer Service and/or health insurance industry; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Specialty pharmacy experience preferred.

• Call Center experience preferred.

Security Clearance Required: No

Visa Candidate Considered: No

COMPENSATION and BENEFITS:

Hourly: Up to $20.00/Hour
Full-time Must work one day a weekend. You will have 2 days off together, either Sunday and Monday, or Friday and Saturday
Benefits - Full Medical, Dental, Vision, Profit Sharing, 10 Paid Holidays and 19 PTO Days off your first year.
Bonus Eligible - Yes

CANDIDATE DETAILS

Seniority Level - Entry

Management Experience Required - No

Minimum Education - High School Diploma or Equivalent

Willingness to Travel - Never

OVERVIEW:

• Mandatory Training will be for 6-8 weeks 8:30-5PM ONSITE
  • Must be able to work a daytime shift or the entirety of this training. After training, they will move to their scheduled shifts.
  • No PTO time during training period (unless it is a doctors appointment)
  • Shifts will be decided on during the training period.