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Form of work
SalaryWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We’re searching for a Senior Manager, Strategic Customer Initiatives to identify and lead strategic and operational efficiencies, and execute upon critical programs to ultimately achieve goals. This role will serve as a true strategic partner to the Senior Leader of the Customer Service team within the Customer Organization, while also acting as a liaison between the Customer, Product, Engineering, and other internal/external teams to deliver on highly visible customer journey goals. As a Senior Manager, this role will be responsible for coaching and mentoring a team of project managers executing in support of achieving the Customer Service goals.
What you’ll do as a Sr Manager of Strategic Customer Initiatives
Partner with Customer Service Senior Leadership to drive strategy team operations; identify and execute on critical initiatives identified within.
Proactively identify opportunities for strategic impact or operational efficiencies and partner with relevant stakeholders to execute - within the strategy team, Customer Service team and Customer Organization.
Partner with Customer Service enablement and operational teams to prioritize critical initiatives and associated project management support.
Collaborate with analytics partners to review success metrics, prioritize actions and proactively identify opportunities for impact.
Work closely with Customer Service, VIP, Product, Risk and Technology partners to identify and understand dependencies between business objectives and necessary collaboration to ensure success.
Manage and balance team resources, time, and scope to deliver very high-quality standards.
What you’ll bring
At least seven years of Customer Service operations, project management, journey lead or related experience.
At least three years of management or coaching experience.
Bachelor’s degree in a related field.
A proactive, entrepreneurial mindset with the ability to identify opportunities, be decisive and solve complex problems.
Excellent written and verbal communication skills with all levels of leadership.
Ability to work both independently and effectively partner cross functionally in a highly matrixed environment.
Passion for driving results and ability to interpret data and insights.
Solid understanding of agile work methodologies and continuous improvement processes preferred.
Project management certification(s) preferred.
Join Our Team
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is $128,000.00 - $192,000.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.
