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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
About Network & Acquiring Solutions
As part of the Global Merchant & Network Services group (GMNS) the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, enabling over $1.6 trillion in annual spend and serving our Issuing and Acquiring businesses in more than 170 markets worldwide.
About the Role
This role supports a broad range of projects across NAS – helping to design and deliver initiatives that enables the organization’s delivery on Strategic Initiatives.
Reporting to the Vice President, Strategy & Planning, the successful candidate will be tasked with helping to deliver key projects. Specifically, the candidate will have a unique opportunity to help shape and lead the implementation of an enhanced End-to-End Product Governance program. Enhancing product design, delivery & enablement governance is a critical initiative within NAS and the position will work with senior leaders to ensure People, Process, Tools and Controls are at the forefront of the program. Ultimately the program will drive stronger controls, speed to market and product innovation across NAS.
Key responsibilities:
- Collaborate with NAS leadership and global stakeholders across the organization to create comprehensive strategies that support NAS goals, including the delivery of a thoughtful end to end governance program.
- Own the design of Governance process frameworks that support the effective and timely development of products across the organization. Determines where gaps exist and devises new processes, metrics, or reports to fill those gaps.
- Partner with stakeholders to craft the narrative, owning presentation design/layout/slide creation, while meeting high quality benchmarks and timeline expectations.
- Drive the Change Management program, including identification and development of potential tools to support governance.
- Develop detailed project plans, including scope, timelines, stakeholders, and deliverables, keeping NAS leadership apprised of progress through regular updates.
- Create metrics, monitor progress, track KPIs, synthesize test results, and adjust strategies/projects as needed. Be able to create simple financial analysis for high level cost benefit evaluations.
- Collaborate effectively with partners such as Technology, Finance, CEG and Compliance, while also building key relationships across the organization.
Qualifications:
- Must be able to work effectively with multiple partners in a large, global, environment to create alignment and drive results across multiple simultaneous workstreams
- Experience working directly with technical teams is highly preferred
- Strong problem-solving abilities, motivated self-starter with an ability to manage multiple workstreams across projects.
- Excellent interpersonal skills – ability to collaborate effectively in a team and build strong relationships with stakeholders at all levels
- Demonstrated ability to deliver results in a fast paced and highly matrixed environment.
- Strong Project Management skills with proven record of successful results on complex, large-scale, cross-functional initiatives
- Analytical problem solver who is solution-oriented; able to break down complex ideas into easy-to-understand messages.
- NY-based position
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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