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Form of workAs a Senior Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
This role in Bank Operations is responsible for leading a critical Enterprise function delivering on Internal Revenue Service’s (IRS) requirements for information returns reporting and withholding. These requirements touch every area of the company as information returns are required for a wide variety of transactions and payments. Timely and accurate execution of information returns and withholding is critical to deliver on our regulatory obligations and provide a hassle free experience for our customers. As the business owner for information returns reporting and withholding function, you will:
Manage and lead a team of high performing associates, business partners and vendors to own the end to end delivery of objectives for this function.
Develop and own business policies and requirements for information returns reporting and withholding.
Design, validate and execute processes to deliver on requirements.
Analyze, identify, and correct data issues with systems used or owned by the department.
Design and produce metrics to measure efficiency and effectiveness.
Develop controls to ensure business requirements are consistently delivered and monitor end-to-end process performance.
Identify and implement process improvements to drive issue resolution, mitigate risks or to achieve desired business outcomes.
Communicate results and create transparency for stakeholders on business performance.
Define target state cost, quality, customer experience and delivery capabilities in this space and deliver on a roadmap to achieve that target state.
Engage with lines of businesses across Capital One to promote best practices, and mitigate risks to delivery of information returns reporting for Capital One.
Providing subject matter expertise on processes when representing the department in projects and other meetings.
Represent Capital One at relevant industry forums and associations.
The ideal candidate will have a solid background in Process Management and experience leading critical back-office functions for banks or financial services institutions. They must be comfortable developing a deep understanding of Capital One’s products and our technology, data and delivery platforms. They must be able to effectively communicate with and influence partners and stakeholders across the company. Strong leadership, organization and delivery skills, and the capability to adapt to a dynamic, Agile and learning oriented culture are essential to success in this role.
Basic Qualifications:
Bachelor's Degree or military experience
At least 3 years of experience in process or project management
At least 2 years of experience in people management
Preferred Qualifications:
BPM, Lean, Agile or Six Sigma certification
5+ years of experience in process or project management
5+ years of experience in people management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
