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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Network Services (GNS) is the division of Global Merchant & Network Services (GMNS) within American Express responsible for exponentially growing the cards and payments business of American Express through partnerships with premier banks, financial institutions, fintech, and co-brand partners worldwide.
Prepaid is part of the Global Network Services (GNS) North America team and delivers best-in-class reloadable and gift prepaid products to customers. The Prepaid Reporting & Regulatory Exam Management team manages regulatory exams/audits and requests, agent oversight, regulatory and management reporting, ad hoc analysis, and strategic initiatives that support the success of the Prepaid business.
How will you make an impact in this role?
In this role, the individual will be the primary point of contact for internal and external regulatory compliance reviews and exams. As such, the individual will collaborate with internal cross-functional teams and external partners to manage responses to information requests and to address any recommendations or findings coming out of the reviews. In addition, this individual will oversee key Prepaid programs, including agent oversight and seller onboarding, with the potential for leading a senior analyst which manages these programs.
Responsibilities include:
- Coordinating and submitting accurate, timely, and complete responses for all requests assigned to the Prepaid business during internal and external regulatory compliance reviews or exams
- Exam management support, to include tracking business responses, preparing presentations to support exam meetings, preparing formal responses to findings, and developing remediation plans
- Overseeing agent oversight programs, including onsite audits, agent anti-money laundering program, agent risk assessments, and seller communications
- Identifying and driving process improvements or initiatives which mitigate regulatory risk
- Various functions supporting ongoing regulatory requirements and related business needs
- Leading a senior analyst who manages the agent oversight programs
Minimum Qualifications
- Exceptional project management skills with proven ability to meet critical deadlines and manage multiple projects simultaneously
- Excellent written and verbal communication and presentation skills with ability to influence at various levels of organization
- Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, and rapid change
- Highly organized, detail-oriented self-starter
- Able to lead projects independently
- Ability to assess sensitive situations and respond appropriately to influence the outcome
- Strong relationship building experience across different levels and business units
- Strong knowledge of Word, Excel, and PowerPoint
- BS/BA degree in a related field
Preferred Qualifications
- Knowledge of prepaid products a plus
- Experience with compliance or regulatory exams
Location
- Sandy, UT; New York, NY; Phoenix, AZ (hybrid work arrangement), OR
- Virtual (anywhere in the US)
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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